Non techs helping with installs

shauburg

Active member
To answer your original questions:

am I correct in assuming pretty much all harnessed CR install more or less the same way?

No, you are not correct.

As long as the seat is installed tightly, I use the lockoffs or locking clip or ALR, the angle is correct, the correct belt path is used, LATCH is used properly when applicable, FF seat is tethered, etc is it likely that I've gotten a safe install?

Yes, it's likely, but not guaranteed. That's why even as techs we go through checklists & refer to the applicable manuals when checking seat installations. Even one thing missed can be the difference between safe & unsafe.

And is there anything that I need to watch out for with specific seats or cars?

Yes

I'm really not comfortable with helping strangers install seats this way, but unfortunately, in a given group of my friends it's likely that I'm the most carseat safety conscious person there. :thumbsdown:

If you're not comfortable with it, then I think you should listen to that little voice. ;)

ETA: Wanting to help others with their seats, but not feeling 100% comfortable doing so as a non-tech, was why I became a tech. Maybe you should consider this to put your knowledge and passion to good use!
 
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canmom

New member
I'm not entirely sure I get this thread :confused:. I don't really know what the question is for sure, but it appears as though OP is asking if it is ok for a non-tech to help with installing seats? I don't think anyone on this board is going to tell you it is ok. Yes, c-s.org is a great resource but there is a lot to learn. Non-Techs probably shouln't be going above and beyond "hey, did you know borrowing LATCH isn't ok" or something similar to that.
 

NatesMamma

New member
It may have taken some phone running around, but they could have found a tech to help.

Maybe, maybe not. It was 6:30 on a weekday evening, on a military base, and the number I have for the tech is his office. I would bet that the only number anyone in the hospital has is for this same tech, who is the only one working on base. And realistically, how long does anyone think this dad, who couldn't be bothered to read the manual or even bring it along and was comfortable asking a bunch of bystanders for help would've waited with his newborn and his newly postpartum wife while we played phone tag? KWIM?

Again, it was far from an ideal situation. I get that; there was never any question about it. I'll be happy if I'm never in this position again, but I do think sometimes you just have to work with what you have at the time, whether its with carseats or anything else. :twocents:
 

carseatcoach

Carseat Crankypants
"Working with what you have" should not include a non-tech installing a stranger's seat. Period.

Walk him through installing the seat himself.
 

ketchupqueen

CPST and ketchup snob
Staff member
You might also look into getting the USAA booklets (they are free) to give out. They point out basic proper use and common mistakes. That might be something to do in the situation of seeing an obviously incorrect install, along with giving a tech's name and contact info, and reading the manual over with them/talking them through how to lock their belts, etc.
 

NatesMamma

New member
I'm not entirely sure I get this thread :confused:. I don't really know what the question is for sure, but it appears as though OP is asking if it is ok for a non-tech to help with installing seats? I don't think anyone on this board is going to tell you it is ok. Yes, c-s.org is a great resource but there is a lot to learn. Non-Techs probably shouln't be going above and beyond "hey, did you know borrowing LATCH isn't ok" or something similar to that.

I wasn't asking if anyone thinks it's a good idea for a non tech to help with installs. My point was simply that I've been in this situation twice now, and it could happen again. Whether it's a *good idea* or not, if someone asks me for help with an obviously unsafe carseat and I see no other options for getting immediate help from a tech or whatever, then I'm going to help them, as long as I think I can improve upon the current situation. (Though maybe the help next time would be verbal directions only.) I just wanted some pointers for if I'm ever "stuck" in this situation again, so that I can help the parent transport their child more safely for a very short period of time, until they can get help from an actual expert on the matter.
 

NatesMamma

New member
You might also look into getting the USAA booklets (they are free) to give out. They point out basic proper use and common mistakes. That might be something to do in the situation of seeing an obviously incorrect install, along with giving a tech's name and contact info, and reading the manual over with them/talking them through how to lock their belts, etc.

That's a fine suggestion. Thank you.
 

SavsMom

New member
I'm not a tech, but I have run across people (mainly friends) asking me about how to install a seat (I know a few that had absoulutely no idea how to install one) - and I will walk them through the install but make sure they do it themselves. The only time I touch the seat is to show them the features that are on it weather it be the harness, the lockoffs, latch etc - they do the install I just give them "hints" on how to install it. I also make sure that they know I am not a tech and to ensure a safe install they need to have a tech look at the seat and do an install.
 

Angela

New member
Even as a tech now, my hands stay off unless the parent needs an extra hand to hold something. I walk parents through an install and they do it themselves.

I agree with this. I check out the install and maybe point out a few tips, but I let the parent install it physically. You could even just do a quick install to see how it works, then have the parent install it.

Personally, I still don't feel totally comfortable installing other's seats since I'm still a newbie tech. Which is why I'm not doing it 'on-my-own' yet. I always have a tech check it before letting a parent go with an install I've talked them through. So I think you sending them to a tech is a very smart idea.

I'm not sure what I would've done in this situation. I probably would've done just what you did, only let the parent install it and talk them through it. At least they had someone who knows the basics inform them and then sent them to an 'expert'. :)
 

Connor's Mom

New member
You getting quite argumentative about this. :confused:
I don't know wether you are looking for a pat on the back for being a good samaritan or someone to say that yes it is OK for a non-tech to install seats or what. But I see that you are relatively new here, if you stick around long enough you will soon realize that you will not find anyone here to do either of those things. Your OP already shows that you have alot to learn if you think that all harnessed child restraints install relativly the same or that a CPST is actually the one installing a seat when they are helping their client.
 

swtgi1982

New member
I would say if it was for family members then it is ok as long as you make sure they know you are not a tech (I have done this for my brother since or else his kids would be really unsafe) but strangers I would only ever talk through it
 

littleangelfire

Well-known member
You getting quite argumentative about this. :confused:
I don't know wether you are looking for a pat on the back for being a good samaritan or someone to say that yes it is OK for a non-tech to install seats or what. But I see that you are relatively new here, if you stick around long enough you will soon realize that you will not find anyone here to do either of those things. Your OP already shows that you have alot to learn if you think that all harnessed child restraints install relativly the same or that a CPST is actually the one installing a seat when they are helping their client.

Actually, per many parents who come here and say so, lots of techs DO just install the seat for the parents. Not that that is what they're supposed to do, but it happens. A lot. Many parents never do learn how to get the darn things in right b/c at those long lined checks in the grocery store parking lot the techs are installing the seats for them.

OP - this issue pops up on here now and again, I know I've seen it at least twice in the last year. And generally it goes like this: us non techies say, "well, at least they left safer than they came", and "they needed help and no one else remotely in the know was there." And the techs saying "NEVER touch anyone's seat especially if you're not a tech. "

I think the answer lies kind of in a gray area in the middle. I'm certainly not going to go around offering my supreme seat installing services to the general public or advertising myself as a tech. Since I'm not. BUT I have (and would again in a heartbeat) helped install a few friends' and family members' seats, and the occasional person at church or Babies R Us who didn't have a clue. If it was some funky seat I'd never seen, I'd just have to say you know what, I'm lost, too. Where's the manual? Let's read it and see if I can help you figure it out.

And when I have done it for a friend, I have talked through it with them, and then asked them later if they'd be able to do it next time. But when the situation arises like that its usually a rather pressing matter. Not, "Gee, its a Sunday afternoon, would you mind leisurely showing me how to install my car seat?" Its usually more like the guy at the hospital who asked the OP. Obviously a little stressed wondering how he's going to get the seat in (that admittedly should've been in way before the hospital trip!) before his wife comes out the front door with the new baby. Its urgent and there's not time to call a CPST and make an appointment. That needs to be done, but can't be done right then.

It was brought up at one point during one of the past coverings of this topic, too, that frankly, there's some people 'hanging out' here who already know more than some of the general pool of techs. Not the techs here, b/c they're passionate about keeping kids safe and stay up on their stuff. But the average police officer who only took the course b/c he was required to, and got an old school instructor who still quotes forward at 1 and 20? Yeah, I'm pretty confident I'd do a better job than him. Like almost anything else in life, certification, degree doesn't mean mastery and likewise, not having that certification/degree doesn't mean ignorance.

I have no degree in music education, or music, or composition or anything even remotely music related. But I'm a piano teacher. Have been for 15 years. I'm pretty confident I know what I'm doing despite not being a member of any music teacher association or holding a degree in the field.

And I really don't see it much different than when I helped a friend install a bike rack on her car. I'd done it before, she hadn't, so I helped. Or helping set up a crib, or build a computer. I don't hold certifications in any of these things, but b/c I had more experience than the person I was helping, that was valuable. I want to take the CPST course here - but honestly, I don't expect to learn a plethora of new things. I've heard the horror stories when people here post how they were the only one in their class that had ever heard of a Regent. The only one who knew things the instructor didn't, lol, from being here and being 'educated' by techs who care. I want the course b/c it gives me sway to perhaps get people to listen more, and b/c it would open doors to do more to help.

I wouldn't worry too awful much about being sued. We're a sue happy society. Dag nabbit if something goes wrong we want someone to blame!! And pay. But I would bet any number of us frequently do things that could foreseeably result in a suit if something went awry. Help another kid on the slide? Ever forget to salt the area around your mailbox? Dog/cat accidentally get out of the house? Had someone fall at your house? Accidentally trip someone at the store (am I the only klutz that has done this?:whistle:)

IF I see that I am capable of doing something to help someone else I'm going to do it, car seats or otherwise. I would also follow up and ask again if they'd seen a tech, too.
 

Connor's Mom

New member
Actually, per many parents who come here and say so, lots of techs DO just install the seat for the parents. Not that that is what they're supposed to do, but it happens. A lot. Many parents never do learn how to get the darn things in right b/c at those long lined checks in the grocery store parking lot the techs are installing the seats for them.

OP - this issue pops up on here now and again, I know I've seen it at least twice in the last year. And generally it goes like this: us non techies say, "well, at least they left safer than they came", and "they needed help and no one else remotely in the know was there." And the techs saying "NEVER touch anyone's seat especially if you're not a tech. "

Well, since you quoted me, I have to say that you missed the point of my post. Sure, there are alot of newbies that come here and say that the CPST just installed the seat for them. But, I know that you know even though you are not a tech that that is not supposed to be how it goes. The parent is always the last one to install the seat. My point was that the OP will be hard pressed to fine some one on this board - not IRL - that will tell her that the CPST just installs the seat for the client instead of teaching the client how to properly install it. And as far as the techs vs. non-techs goes, I am always one of the non-techs saying that a non-tech should not be installing seats for people much less strangers. Sure I know I know more about installing seats than the average CPST not on this board but I am still not a tech. There must be something else they teach in that class that most lay people don't pick up on a message board. :twocents:
 
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carseatcoach

Carseat Crankypants
There must be something else they teach in that class that most lay people z

I learned a few things in that class.

I learned a lot more working with many many seats in many many cars at many many seatchecks. Very few non-techs have the opportunity to learn that way.
 

lorismurph

Senior Community Member
I too have done that. I am a tech now but had times before I was that I helped strangers. I told them I was not a tech but would be happy to try to help if I could.
Since becoming a tech, I helped a lady at the airport once. She was here with a baseless SR and had never used it without the base. She tried to put the shoulder belt behind the back of the seat (of course, she locked it). It was SO hard to get the belt back off that seat! I showed her how to do it, showed her the stickers on the side that showed her and she was on her way. She was very thankful that someone would say something and help her out. It was obvious she was very stressed travelling with just her baby and herself.
I think you did a good thing although I may try in the future to walk them through it and do as little as possible as far as actually installing. There are so many clueless people out there. Whether it is ignorance or just not knowing.
You may want to look into taking the CPST course also. Then you don't have to worry :)
 

littleangelfire

Well-known member
Well, since you quoted me, I have to say that you missed the point of my post. Sure, there are alot of newbies that come here and say that the CPST just installed the seat for them. But, I know that you know even though you are not a tech that that is not supposed to be how it goes. The parent is always the last one to install the seat. My point was that the OP will be hard pressed to fine some one on this board - not IRL - that will tell her that the CPST just installs the seat for the client instead of teaching the client how to properly install it. And as far as the techs vs. non-techs goes, I am always one of the non-techs saying that a non-tech should not be installing seats for people much less strangers. Sure I know I know more about installing seats than the average CPST not on this board but I am still not a tech. There must be something else they teach in that class that most lay people z

Oh yeah! I get ya. I agree - it should be the parent doing it, so they can replicate it as needed. At any appointment with a tech it should be that way. In a pressing situation - not so much time to go over the how, just get it done! lol

I learned a few things in that class.

I learned a lot more working with many many seats in many many cars at many many seatchecks. Very few non-techs have the opportunity to learn that way.

I'll bet. There are things that only putting in a gazillion seats can teach you. I'd be agog if someone tried to ask for help with a foreign seat. and wouldn't know how to handle a belt shortening clip (there's one I still don't quite understand the functionality of.) There's lots of other things I'm not familiar with either, that honestly I don't expect a class to teach me. Would be nice if does when the time comes - and I'll bet they do cover that belt shortening clip, but likely not other things that you really get just be experience.

Oh - it is worth mentioning OP, since you asked once, and I think someone else hit on it, not every seat installs the same. I mean, there's kind of a general path for many of them, but the Frontier (both new and old), the Regent, the cocorro (which I can't seem to spell) are a few that come to mind as having different installs that vary from the 'standard'.
 

Carrie_R

Ambassador - CPS Technician
...and wouldn't know how to handle a belt shortening clip (there's one I still don't quite understand the functionality of.) There's lots of other things I'm not familiar with either, that honestly I don't expect a class to teach me. Would be nice if does when the time comes - and I'll bet they do cover that belt shortening clip, but likely not other things that you really get just be experience.

I think the BSC was the only "new" thing I did in class today, lol. I expect that there will be many more new things in the next few days, but they do indeed teach the belt shortening clip in tech class ;)

To the OP... all I have to say is, this is one of the major reasons why I'm taking tech class. I too found myself in that situation a few times -- more than a few times -- and got quite uncomfortable, quite quickly. If I'm going to be installing others' seats, I really feel like I need to have a certification behind me. Part of what I know I need to learn in the course is how to teach others, because I tend to be a do-not-tell kind of person. (It's not good, and I don't want to be that kind of tech.) And as a non-tech, installing others' seats on a regular basis is just not a good plan.

That said, I'd be a hypocrite if I raked you over the coals. I probably would have done the same thing in your shoes. I'm also someone who would rather risk the liability than watch a child drive away improperly restrained. So I knew myself well enough to know that if I wasn't going to stop helping people, I should probably get the credential so I could help "legally." I know it's not always feasable, but if you have the drive to help others (as you seem to,) then I would look seriously at getting certified.
 

starbuck8088

New member
Let me start out by saying I'm not a tech (obviously), but I do plan on taking the course as soon as it's available. The only time I've "helped" a stranger with car seats is in the car seat aisle at stores, when it's obvious that they don't have a clue what they're looking for. I've never helped a stranger install a seat.

However, I do install my friends seats for her. She knows how to do it herself, and could properly install the seats if need be. She just likes how tight I can get them, and feels more comfortable if I do it. And the few times that I've done it, it's been when we switch her daughters seat from her car to my car, and then back to her car later. I don't see a problem with that. I don't think I'd be comfortable installing a seat for someone I didn't know.
 

NatesMamma

New member
Wow. Where to start!

First off, thank you, littleangelfire! You basically laid out everything I was thinking, much more eloquently than I was able to.

I check out the install and maybe point out a few tips, but I let the parent install it physically. You could even just do a quick install to see how it works, then have the parent install it.

So many people are coming back to the idea that I should've let the parents do the actual installs. The thing is, I was not trying to be a tech. We were in a pinch, and I just wanted the children to travel more safely. As for the possible legal ramifications of my touching someone else's seats, the more I think about it, the more surprised I would be to find that there is actually a legal precedent for suing a helpful bystander in a case like this. Additionally, I might have taken a completely hands off approach if my only concern was for covering my own rear in the event of a lawsuit. But it wasn't. And at any rate, good luck suing "that woman who was standing in front of the hospital three weeks ago at 6:30!" ;)

You getting quite argumentative about this.
I don't know wether you are looking for a pat on the back for being a good samaritan or someone to say that yes it is OK for a non-tech to install seats or what. But I see that you are relatively new here, if you stick around long enough you will soon realize that you will not find anyone here to do either of those things. Your OP already shows that you have alot to learn if you think that all harnessed child restraints install relativly the same or that a CPST is actually the one installing a seat when they are helping their client.

Actually, I was respectfully disagreeing with some of what was said, and I was asking honest questions. Not sure what's wrong with that, but at any rate, I apologize if I offended anyone. That wasn't my intention. And, sure, I have a lot to learn. But--and this is a big oversimplification, I know--in order to protect a child, every CR has to be secured in the vehicle in an acceptable seating position, using an acceptable method. The seat must always be appropriate for the child's age/maturity/size and not expired or recalled. And the child has to be properly secured in the CR using either the harness or vehicle seatbelt. That's what I meant in saying carseats all install similarly. I was not taking forgranted that the mechanics differ among seats and cars. Maybe I wasn't being clear enough. Finally, I'm not sure why you got the impression that I think techs are *supposed* to be installing seats at checks.

If it was some funky seat I'd never seen, I'd just have to say you know what, I'm lost, too.

Oh, sure. I should have pointed out that, in the two instances I mentioned, it's not that I was super uncomfortable with the carseats themselves. I just didn't feel like I'm educated/experienced enough to be installing/helping install seats for someone else. Fortunately, the Scenera and the Snugride tend to be fairly straightforward installs, and they both seemed to fit just fine in the parents' chosen seating positions. And it helps that I have installed and used two very similar seats. DS was in a SS1 for nearly his entire first year, and he rides in an Avenue in DH's car now. I would be willing to bet a large sum of money that I installed both the friend's and the stranger's seats correctly. It goes without saying that I wouldn't go near a seat that I didn't have *some* baseline level of comfort with.

Its usually more like the guy at the hospital who asked the OP. Obviously a little stressed wondering how he's going to get the seat in (that admittedly should've been in way before the hospital trip!) before his wife comes out the front door with the new baby. Its urgent and there's not time to call a CPST and make an appointment. That needs to be done, but can't be done right then.

Spot on. Although it happened that the wife and baby were already out the front door. The entire family was standing along the road while Dad fiddled with the CR. In the 90 heat. :eek:

I learned a few things in that class.

I learned a lot more working with many many seats in many many cars at many many seatchecks. Very few non-techs have the opportunity to learn that way.

Naturally. There just isn't a substitute for plenty of hands-on experience! If I were a newbie tech or something, I would be getting my hands on every seat and vehicle I could. Who knows what kind of wonky combinations you get at your checks! In my case, though, chances are that someone who is completely clueless just picked up one of the few seats in stock at the nearest Wally World. And I have the luxury of bowing out if I feel in over my head. You'd better believe I'm not going anywhere near an install with a foreign seat or something that requires more than 3 buckle twists or a pool noodle!

Oh - it is worth mentioning OP, since you asked once, and I think someone else hit on it, not every seat installs the same. I mean, there's kind of a general path for many of them, but the Frontier (both new and old), the Regent, the cocorro (which I can't seem to spell) are a few that come to mind as having different installs that vary from the 'standard'.

Good to know! Thanks.

The only other thing I really want to say is that I think CPST are fantastic. I think it's great that anyone who has questions about their carseats *should* know where to go for help. I can imagine that untold numbers of kids have been spared injury or death due to the diligence of techs and safety advocates in general. It's not on the horizon at the moment, but I very well may get certified at some point. Now that said, I think a fact worth noting is that CR are mass produced consumer products that are designed to be installed by your average parent, who doesn't have any formal training. Additionally, the vast majority of installation mistakes are completely avoidable; all it takes (with maybe some exceptions) is for the parent to carefully read the manuals that came with the carseat and the vehicle. So, I do think it's a little too hardline to say that a non-tech shouldn't ever touch anyone else's carseats. For your average carseat in a newish vehicle, I don't see any reason why a conscientious non-certified person with access to the manuals shouldn't be able to get the CR installed safely. At the very least, I would think said person should be able to tell when something is really wrong. Ideally, I think everyone should have his carseats checked out. However, I think the not so run-of-the-mill installs are where the techs really shine. :twocents:
 

Carrie_R

Ambassador - CPS Technician
Now that said, I think a fact worth noting is that CR are mass produced consumer products that are designed to be installed by your average parent, who doesn't have any formal training. Additionally, the vast majority of installation mistakes are completely avoidable; all it takes (with maybe some exceptions) is for the parent to carefully read the manuals that came with the carseat and the vehicle. So, I do think it's a little too hardline to say that a non-tech shouldn't ever touch anyone else's carseats. For your average carseat in a newish vehicle, I don't see any reason why a conscientious non-certified person with access to the manuals shouldn't be able to get the CR installed safely. At the very least, I would think said person should be able to tell when something is really wrong. Ideally, I think everyone should have his carseats checked out. However, I think the not so run-of-the-mill installs are where the techs really shine. :twocents:

I do think I'm going to have to disagree with you on this. Remember that this misuse rate is 70-90%. I think more than 10% of parents DO read the manuals; they may just not understand and/or follow them. Before this board, I was in that 70-90%... for instance (and this is a biggie!) I knew that seat belts locked at the retractor. My belts did NOT lock at the retractor, so I used a locking clip. The locking clip was perfectly correct, my installs were awesome-tight, my seats didn't move, not ever. BUT... I had a locking clip on a lap-only belt, which could be deadly! I also thought that since my vehicle didn't have LATCH, it didn't have TAs, and nowhere but this board taught me otherwise. IIRC, my vehicle manual was vague and said it "may" have them, but it took quite a bit of help for me to (a) find out that I had them, and (b) determine what they actually were.

There are many, many pieces to an install, that's why the tech course is typically 4-5 days long and that workbook is several hundred pages.

One other case study: I have a daycare parent who is the only other person I've met IRL who is as consciencous about her seats as me. Her vehicle had been out of commission for some time; I met her at the garage to drop her kids off when she finally got it back. Took one peek in the back seat and thought, "Wow, that Scenera needs a ton of noodles, it sure is upright!" Lo and behold, dcmom had installed it with the recline foot DOWN, so in FF mode for her RF daughter. It was LATCHed in solid and everything, with the noodle under the foot as it needed to be. This was a very common child restraint, which she'd installed before, in a late model vehicle, with a parent who knows her stuff. Misuse happens, even amongst people who know what they're doing.

I don't want to go too far in depth with this (though I'm thinking I already have lol,) just to say that even in my non-tech experience, I have to disagree. To reiterate, though, I do empathize with you in feeling like, "Well, at least the child left safer than they came," I've BDTD. That doesn't make it okay, and I've known every time I've done it I was assuming a huge liability. That's a risk I took knowingly; it doesn't mean it was "ok" nor does it mean I would ever advise others to do the same.

Quick question... have you ever had your seats checked, to go through the process and understand what goes into a check?
 

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