Well that's not good - Broken Kiddy - UPDATE #21

[christineka]

Here is the contact info for Edmund in sales, who apparently helped VanGelder get a replacement seat.

Edmund Apperson | Sr. Director of Sales | kiddy USA
685 Dividend Dr. | Peachtree City, GA 30269
Ph: 770-687-8167 E-mail: e.apperson@kiddyusa.com

 

[glockchick]

Emailed this person last night. No response yet. Will fit out NHTSA form when I have time. Worked all night last night, class today, homework tonight, and more class tomorrow.

I swear my life is more fun than I can handle sometimes.

 

[vtbecca]

That is really disturbing. First that there is no hard plastic inside that foam (how is it supposed to withstand the forces of an accident?!), and that the company seems to not care about it at all. I can't believe that you are the only person that this has happened to.

Becca

 

[glockchick]

Got an email back saying that guy didn't work there anymore but someone would call me today.

They did and said the same thing. They won't do anything. Granted, I did get the seat from NBD but it was new with tags and the plastic still factory wrapped. There were no defects when it got here and you can bet I looked it over with a fine tooth comb. I told the cs rep this.

He said I could contact the site I bought it from and see if they'd do anything for me. He then said they since they don't know what really happened to the seat (sounded like he was implying that I was lying) and that it couldn't haven broken the way I said it did, there was nothing they could do but to offer me 15% off a new one.

I told him thanks but no thanks and hung up.

I guess I could contact NBD but I don't feel right doing that. The seat was fine when it got here. It's not their fault. I'll probably just eat the cost and chalk it up to a lesson learned. It's a damn shame. That was my favorite seat for Caleb. Fit him perfectly. Oh well. He's riding in a PW now but I'm not loving the fit. I do like his TB SS but I wish I could latch it in since I drive that car around a lot without kids. I need a SS with latch.

 

[happiness-and-balance]

I cannot believe they aren't replacing the seat. That is obviously a design flaw and they need to own up to it. :twocents:

 

[vangelder03]

Here is the contact info for Edmund in sales, who apparently helped VanGelder get a replacement seat.

Thanks christineka for helping me get my seat fixed.

 

[skylinphoto]

I do like his TB SS but I wish I could latch it in since I drive that car around a lot without kids. I need a SS with latch.

Bbb sells a graco affix with ss. All the goodness of the supportive ss and latch! And a cupholder!

Really though, it toally sucks that they are unwilling to replace the seat and imply that youre lying about how it broke. What crappy cs. It certainly swayed me away from the cruiserfix (even though I love my kwp..dd is outgrowing it by height). I opted for a clek oobr instead (for 179, I couldnt pass it up).

Sent from my Samsung Galaxy Note 2 using Car-Seat.Org

 

[ketchupqueen]

The KWP is taller than the Cruiserfix (or the Oobr.)

 

[skylinphoto]

The KWP is taller than the Cruiserfix (or the Oobr.)

But my dd is under 40lbs. It sucks..outgrowing the shield (shield has a height limit of 43" and it should come up to the armpits) but not heavy enough for using the kwp as a booster. Leaves us with a seat thats not usable. So, im selling the kwp to fund the oobr.

Sent from my Samsung Galaxy Note 2 using Car-Seat.Org

 

[ketchupqueen]

Ah, I see, outgrowing the shield.

 

[glockchick]

Bbb sells a graco affix with ss. All the goodness of the supportive ss and latch! And a cupholder!

Sweet! Does it have the nice latch? I have to toss the seat in the trunk daily so another kid can ride there daily. Nice latch is a must.

I posted a pic of him in the PW SGL that I have in safety. Check it out and lmk what y'all think. I'm not liking the fit.

 

[canadiangie]

I'm just curious if Kiddy has a link to this thread. Good gravy this is bad for business.

 

[gsdguenter]

You're still gonna report it, right? Crazy.

 

[thepote]

I'm just curious if Kiddy has a link to this thread. Good gravy this is bad for business.

No kidding. They should if they don't.

Appropriate response: replacement of broken seat; bring up at next design team meeting that "hey, maybe this is a design problem..."

Inappropriate response: everything you have done and said to glockchick. You don't treat customers that way, especially ones that are in a market that you are trying to break into.

 

[glockchick]

Yep. Still gonna report it. Will probably get to that Friday.

 

[happiness-and-balance]

This is definitely BAD for Kiddy. So many people frequent these boards and take the opinions of it's members quite seriously. Regardless, they should have shipped her a new one pronto and asked for the old one back. This looks terrible on them.

 

[ketchupqueen]

Seriously- a KWP has been on my "to buy" list but I'm reconsidering.

 

[glockchick]

Finally got my complaint submitted to NHTSA. I will let you know if/when I hear back from them.

 

[Baylor]

Seriously- a KWP has been on my "to buy" list but I'm reconsidering.

Me too. I thought the booster for my son.. Now.. Not so much.