Mylilboyblue
Active member
So today I checked out my MA that I have in storage for DH's truck when DS grows out of his RA and I noticed a crack in the base. I never noticed it before, and I only used it a few times before I put DS in a SS1 so I had no idea where it came from. I called Britax, but first since it has a DOM of 10/06 they said it was out of warranty and it would be $50 to fix. Then she changed her mind and said that they had a good faith warranty where they will send me a brand new MA for $100. They are holding my credit card for a full amount of a new seat in case I don't send the cracked base one back. I am nervous about this. Is this something common? I asked for a tan crock skin print since I was tired of granite. She said I had to send the old seat back with every piece it came with or they would charge me. She wasn't very nice. Is this normal?
ETA: What sort of DOM should I expect?
ETA: What sort of DOM should I expect?