Country Moose Kids pays all the border fees. All you have to do is pay YOUR sales tax through them and they'll make sure that's all you pay to get the stuff to your door. It's a really good deal on some things.
This is new then. I have ordered 2 strollers and a bike from them and they shipped USPS. Which is luck of the draw at customs wether or not you get charged duty. Taxes were paid to postal carrier/office.
ETA: and weird, my account is no longer on their web site and I've spent around $1500 there. I created a new account and added something to my cart, and there was an option for expedited shipping with "no broker". In the past I've had many conversations with the owner about shipping and brokerage fees with couriers and talked to her about only shipping USPS. She somehow misunderstood the fees and for awhile had on her web site that you would only be charged taxes through postal service. Which is not true, it's just luck of the draw as to what gets assessed through customs and what doesn't. Anyhow, I believe she is saying there are "no brokerage fees". Brokerage fees are the fees couriers charger to broker the duty and taxes for you (i.e. collect them and remit them to the Canadian government). Canada Post does actually charge a brokerage fee, it's just super cheap ($5 or $8 depending on service). From previous conversations, she doesn't understand that the Canada Post fee is a brokerage fee.
I continued through the checkout process, selected the "no broker" shipping option and my taxes were still $0. So she is not collecting GST/PST from me.
My guess is that the free shipping is just 2 different USPS options and she's staying "no broker" to let you know you won't be charged insane courier fees. If this is true, you will be charged a Canada Post collection fee (cheap as I said earlier) and taxes and perhaps duty as well. Or maybe something like UPS air where UPS includes the brokerage fee in their shipping cost (and she's paying the shipping), but you still pay duty and taxes. Her web site also states
International Customers:Customs fees are not part of our free ground shipping offer. We do not pay these fees unless otherwise discussed.
I could be wrong and maybe she is now using some service that does collect the duty and taxes. This would be a costly venture for her as when we chatted in the past, she had said that Canadian shipping is expensive and sometimes she makes very little or nothing on Canadian purchases but she wants to continue her tradition of free shipping to Canada. If she also paid a broker to collect duty and taxes, I'd think it would start costing her money to sell to Canadians.
So, I'd just verify with her that she does indeed have a service brokering the duty/taxes. Maybe ask what service she uses as like I said before, I'm not sure she completely understands the brokerage fees, duties and taxes of shipping to Canada.
Please let me know if I am wrong though, and let me know what brokerage service she is using. I'd happily be wrong so I could go ahead and order some things.
