So...now that I'm feeling a little less annoyed (still not happy but the shock has worn off I guess)....
I wanted to just state that I think I was a little bit hard on Russ from SKJP.
I wasn't really rude in my emails, but it was obvious in the ones that followed the first that I was really ticked off.
While he didn't exactly help my situation, upon reflection I realize that it's the company policy that's ridiculous.
He wasn't rude in any emails....but my situation was not fixed, and I guess it's true that when you're working with the public, it's the company's PR representative that gets the brunt of the anger when something goes wrong.
I know, I've worked with the public too. And, you sometimes get anger directed at you that's not really your fault (you know, the "I don't make the policies ma'am, I just work here" thing).
That said, I still won't be buying any SK products in the future (Which is too bad since I have tall fellas.... ) but just wanted to put it out there that Russ was just sort of the front line in all this mess and got the bulk of my frustration when it's really the company I am annoyed with.
I wanted to just state that I think I was a little bit hard on Russ from SKJP.
I wasn't really rude in my emails, but it was obvious in the ones that followed the first that I was really ticked off.
While he didn't exactly help my situation, upon reflection I realize that it's the company policy that's ridiculous.
He wasn't rude in any emails....but my situation was not fixed, and I guess it's true that when you're working with the public, it's the company's PR representative that gets the brunt of the anger when something goes wrong.
I know, I've worked with the public too. And, you sometimes get anger directed at you that's not really your fault (you know, the "I don't make the policies ma'am, I just work here" thing).
That said, I still won't be buying any SK products in the future (Which is too bad since I have tall fellas.... ) but just wanted to put it out there that Russ was just sort of the front line in all this mess and got the bulk of my frustration when it's really the company I am annoyed with.