I'm posting this because I had a heck of a time trying to change my Radian harness in the past week and a half and I searched all over looking for info and never found anything about the problem I was actually having. I also posted looking for help and got no directly helpful responses. Long story short, there are several versions of Radian buckle tongues out there, and some of them can NOT be removed or put on the harness by a human. There are a couple of threads on here about how to change the harness on a Radian, both of which make it sound very easy - which it is if you have the correct buckle tongues.
- My XTSL has a DOM of Oct 2009; the harness straps on it have a DOM of June 2009. I had to cut off the straps to get the buckle tongues off, which was fine, because I was tossing them anyway.
- The first replacement set of straps had a DOM of April 2010. It was not possible to get my original buckle tongues onto this harness.
- The second replacement set of straps had tongues already on the straps; DOM of Oct 2009. These tongues would not come off, and you can't put the harness on the seat with the buckle tongues on.
- The third replacement set with buckle tongues included was the one that worked. DOM of Dec 2010. The opening in the tongue for the harness to get through is larger and this was super easy (and such a relief).
All that to say that if you need to replace the harness on your Radian, please do not feel that you are inept or losing your mind if you are having trouble doing something that should be very easy. If you can't get the buckle tongues on or off the harness, it's because you need a different set of tongues.
I took a picture to show the difference but for some reason it won't load. I'll try again later if I get a chance.
Side note about the SK customer service on this: I'm in Canada and dealt with the Canadian office. While they clearly messed up with the things they sent me, they were very prompt and helpful when I called and each time they sent something (other than my initial order from the website) it was here the next day. They had also sent me a free replacement buckle strap (out of pure sympathy for the grossness of the situation I was dealing with, I think) before any of this other silliness happened. They clearly had some kind of problem with their inventory, but weren't aware of it because apparently they rarely send out replacement harnesses. So despite the craziness, I'm quite pleased with the service I've received.
ETA: Figures, I just stumbled across a thread from a month ago where someone had the same problem and had to order new buckle tongues. Wish I had seen that last week. Shows what a difference a word makes - I spent ages searching using "change harness"; that thread came up when I tried "replace harness"
- My XTSL has a DOM of Oct 2009; the harness straps on it have a DOM of June 2009. I had to cut off the straps to get the buckle tongues off, which was fine, because I was tossing them anyway.
- The first replacement set of straps had a DOM of April 2010. It was not possible to get my original buckle tongues onto this harness.
- The second replacement set of straps had tongues already on the straps; DOM of Oct 2009. These tongues would not come off, and you can't put the harness on the seat with the buckle tongues on.
- The third replacement set with buckle tongues included was the one that worked. DOM of Dec 2010. The opening in the tongue for the harness to get through is larger and this was super easy (and such a relief).
All that to say that if you need to replace the harness on your Radian, please do not feel that you are inept or losing your mind if you are having trouble doing something that should be very easy. If you can't get the buckle tongues on or off the harness, it's because you need a different set of tongues.
I took a picture to show the difference but for some reason it won't load. I'll try again later if I get a chance.
Side note about the SK customer service on this: I'm in Canada and dealt with the Canadian office. While they clearly messed up with the things they sent me, they were very prompt and helpful when I called and each time they sent something (other than my initial order from the website) it was here the next day. They had also sent me a free replacement buckle strap (out of pure sympathy for the grossness of the situation I was dealing with, I think) before any of this other silliness happened. They clearly had some kind of problem with their inventory, but weren't aware of it because apparently they rarely send out replacement harnesses. So despite the craziness, I'm quite pleased with the service I've received.
ETA: Figures, I just stumbled across a thread from a month ago where someone had the same problem and had to order new buckle tongues. Wish I had seen that last week. Shows what a difference a word makes - I spent ages searching using "change harness"; that thread came up when I tried "replace harness"