capeKO71
New member
So my young sport is showing some fraying where the buckle is on the harness because the hole the harness goes through is actually smaller then the webbing. I emailed them asking how I could receive new webbing... here was their response:hitselfonhead:
"Thank you for contacting RECARO North America. Unfortunately we do not sell replacement harnesses not am I able to send you one due to liability issues. This part is tested as a component of the seat not as an individual part, because of this we are unable to provide this as a replacement part. I apologize for the inconvenience this causes. (from Diann in customer service)"
That makes no sense. The harness is fully removable (to turn into booster mode) and its not like I'm asking for a different part... I want the same part. Makes NO sense. They'd rather me use a fraying webbing with my child then provide me with a new harness???? (I'd pay for it... not asking for free since I'm out of warranty).
the weirdest thing is, I got the response on a Sunday...
I'm going to call tomorrow and talk to someone legit.
"Thank you for contacting RECARO North America. Unfortunately we do not sell replacement harnesses not am I able to send you one due to liability issues. This part is tested as a component of the seat not as an individual part, because of this we are unable to provide this as a replacement part. I apologize for the inconvenience this causes. (from Diann in customer service)"
That makes no sense. The harness is fully removable (to turn into booster mode) and its not like I'm asking for a different part... I want the same part. Makes NO sense. They'd rather me use a fraying webbing with my child then provide me with a new harness???? (I'd pay for it... not asking for free since I'm out of warranty).
the weirdest thing is, I got the response on a Sunday...
I'm going to call tomorrow and talk to someone legit.