i sent them an email complaint about the seat (though i still didnt get a new manual grr!) Here's there responce:
Dear Ashley:
Thank you for contacting Dorel Juvenile Group Consumer Relations. We
apologize for any delay in answering your email.
I am sorry that you have had a problem with your seat. I do not see a
record of you ever contacting about the strap problem. Without knowing
that you have a problem we can not help. I have ordered a new strap for
your carseat. You can use the 5 point harness as long as the straps
come
at or above the child's shoulders. That would be with the headrest in
the 2nd from top slot. This is one of the safest carseats on the market
whether you use it with or without the 5 point harness. It is just as
safe when used as a booster. Once your child reaches 40 lbs or 40
inches
she will need to use this as a booster seat with the lap and shoulder
belt across the child.
If you require additional assistance, you can also contact our Consumer
Relations Department at 800-544-1108, Monday - Thursday from 7:00 AM -
6:00 PM EST. and Fridays 7:00 - 4:30 PM. To contact us direct, please
call 812-372-0141 between 8:00 AM and 5:00 PM.
Thank You,
Dorothy
DJG Consumer Relations Representative
www.djgusa.com (Please reply with your original e-mail for better
assistance)
So cool my SIL will get a new harness for her mother's seat (the adopt process is being pushed back another month so now its 2 months in the AOE). They didnt explain the harness issue all that clearly but as they didnt go into great detail about it i think that means that you dont need to use it in booster mood, but i'm replying to the email to see if i can get more clarification.