tarynsmum
Senior Community Member
So, I never thought it was an issue before now, but when I bought my radian65 so many months ago, it didn't come with comfort pads (you know, that goes over the harness straps up at the neck so that the straps don't cut in). I really thought that the 65 didn't come with them - you know, like the Scenera or whatever. I really didn't think anything about it. But now that it's going into summer I'm not going to be able to always have a piece of clothing there, so I went online to skjp to see if I could buy some (I need a couple carry straps anyway). Well, I can only get some if I buy the whole cover - which I don't want. I called CS and they're looking to see if they maybe have a couple they can send me.
But the CS rep I talked to (Susan? maybe) said that if they don't, they can send me the 'soft wrap' that they sell. Now, here's my issue - yes SKJP sells it, but that's an aftermarket product to me. I'm not sure if I feel 100% comfortable with it, to be honest. I told the rep that I would rather have a non-matching Radian comfort pad (like champagne or even the princess over the 'soft wrap'. She's checking to see what they have and calling me back.
Would it matter to you? opinions please.
But the CS rep I talked to (Susan? maybe) said that if they don't, they can send me the 'soft wrap' that they sell. Now, here's my issue - yes SKJP sells it, but that's an aftermarket product to me. I'm not sure if I feel 100% comfortable with it, to be honest. I told the rep that I would rather have a non-matching Radian comfort pad (like champagne or even the princess over the 'soft wrap'. She's checking to see what they have and calling me back.
Would it matter to you? opinions please.