wayfair=recalled seat?

wnkw · Jun 10, 2012

So I received a britax chaperone at my shower earlier. I believe it is one under the recall (first few letters/numbers of serial # are same as recalled). I asked someone at wayfair if they were recalled, and he told me that they were not able to sell recalled seats and it definitely would not be one. So now im due in a couple of weeks ans have a recalled seat? What do I do? Contact wayfair? Get the replacement piece from britax? ?? Help!

On my phone.. sorry for typos!

crunchierthanthou · Jun 10, 2012

What's your DOM? It only affects seats manufactured April 2009 to May 2010.

wnkw · Jun 10, 2012

The britax website says sept 2010-april 2011, too! It is april 2011

wnkw · Jun 10, 2012

It was a "sale" seat. I made sure to ask them and the rep said they spoke with britax directly and they were not allowed to sell anything recalled..

crunchierthanthou · Jun 10, 2012

Oh, duh. I was looking at the chest clip recall dates.

I'd call Wayfair. Explain that you asked specifically, and received a recalled seat. They've been great when I've had any issues- even with sale seats.

Pixels · Jun 11, 2012

Is it just the first few characters that match the model number, or all of it? Because that does make a difference. Just because a seat's model number starts off the same doesn't mean it is the same. Heck, there are Marathons that start E9L same as the recalled Chaperones.

StillThankful · Jun 11, 2012

I believe it is the recalled one. In fact, I emailed them w/ the link of Britax's recall bulletin and with the model number of the seat they have for sale stating that that particular Britax Chaperone was under a recall. I never received a response.

Here is another thread discussing that same seat on Wayfair: http://www.car-seat.org/showthread.php?t=218413&highlight=britax+chaperone+recall

In fact, they are still selling the same recalled model: http://www.wayfair.com/Britax-Chaperone-Infant-Car-Seat-E9L692L-BRX1238.html?clearance=true Under the Q & A, it confirms the DOM of April 2011 w/ the same recalled model number.

ketchupqueen · Jun 11, 2012

Has anyone called Britax? They might be able to stop them selling recalled seats.

wnkw · Jun 11, 2012

So should I just get the replacement from britax or what? Would y'all be okay with that? Kinda scary to me
. I rec'd as a shower gift so it would be a big pain to return im sure. Idk that wayfair will even talk to me? Since I did not purchase it..

CrunchyMaineMama · Jun 11, 2012

If it's definitely a recalled seat I would call Wayfair. It is illegal for them to sell it and they need to know. I'm sure they will replace it. They have great CS.

ETA: Even though you didn't purchase it they can probably look up the order by the name of the person's name that did purchase it.

ckelly626 · Jun 11, 2012

If you still want the seat then I'd just call Britax and get the piece. It's a cinch to install.

wnkw · Jun 11, 2012

Called wayfair and britax. Wayfair still doesn't want to say its recalled. He said he would accept return at no charge. Britax said it definitely is recalled. They will send me the kit if I want to keep it. I think il send it back and use my 10% amazon registry coupon making a new seat only $26 more. It's super annoying since I asked before it was ordered and a lady at my church bought it. Why are they still selling them?!??!! I did just look back on the site and the model number is listed.. it didn't occur to me that's what it was since it doesn't say model number. I wohld have never gotten her to order if a rep wouldn't have told me they talked to britax directly and they were not allowed to sell recalled items. Is there somewhere to report it?? They still have atleast 8 left..

krfogle88 · Jun 11, 2012

Hmmm... i ordered one of the chaperones and it was NOT recalled. i would probably just get the kit from.britax because i HATE returning things and having the turn around time on getting a different product. but i would ask to speak to a manager and explain the situation and your dissatisfaction. sorry yoir having issues ive only had great experiences with wayfair. :/

wnkw · Jun 11, 2012

krfogle88 said:
Hmmm... i ordered one of the chaperones and it was NOT recalled. i would probably just get the kit from.britax because i HATE returning things and having the turn around time on getting a different product. but i would ask to speak to a manager and explain the situation and your dissatisfaction. sorry yoir having issues ive only had great experiences with wayfair. :/

I want to just do that.. but I know i'll end up obsessing over it.. is it a huge deal? I know it has to do with the harness adjuster...

cso1997 · Jun 11, 2012

Britax would NEVER just give you a kit if that didn't completely fix the issue. I have no problem using a recalled seat that has been fixed properly. I have been through several recalls and they are typically no big deal. I would save yourself the trouble and just get the kit.

wnkw · Jun 11, 2012

cso1997 said:
Britax would NEVER just give you a kit if that didn't completely fix the issue. I have no problem using a recalled seat that has been fixed properly. I have been through several recalls and they are typically no big deal. I would save yourself the trouble and just get the kit.

Yeah, that's what I was thinking. But the fact that I could get one from amazon for $26 more is killing me. My husband insists I obsess over carseats too much.. if I who'd have bought it id have no problem sending it back, but I don't want to have to go thru the ladies at church that bought it.

NannyMom · Jun 11, 2012

There has got to be something more we can do? It is ILLEGAL for wayfair to sell a recalled seat.

ketchupqueen · Jun 11, 2012

Seriously. I'd call and escalate to the Wayfair manager, and then call Britax and escalate to a manager there too, to get someone to make them stop selling recalled seats.

cso1997 · Jun 11, 2012

Since Kristina got a non recalled one, my guess is that yours slipped through. Maybe they aren't knowingly selling recalled seats. If it makes you feel better then be firm with Wayfair and have them cover all of the return expense. Good luck!!

wnkw · Jun 11, 2012

cso1997 said:
Since Kristina got a non recalled one, my guess is that yours slipped through. Maybe they aren't knowingly selling recalled seats. If it makes you feel better then be firm with Wayfair and have them cover all of the return expense. Good luck!!

They are. Just a bunch of aggravation for me and the lady that bought it. Ill see how it goes tomorrow....

wayfair=recalled seat?

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