Short-strapped Radian

momto2boysinOnt · Jul 21, 2007

Hi everyone

I've been around for a while, but haven't logged in for months. I just got the new safestop strap in the mail from the recall. Logged on here to find out more about it, and to my dismay, discovered that I have one of the short-strapped Radians. DS1 is still on the second to top strap slots on the Radian (which is in grandparents car, so I rarely use it), so I hadn't even noticed. Thank goodness for this board. I'd have been really annoyed if he outgrew that carseat sooner than I thought he would just because the straps are too short!

Could somebody walk me through what I need to do to have it replaced. Is it as easy as calling the distributor? What info should I have available beyond the serial #? Is there anyone in particular I should ask to speak with?

And yes, mine was bought at Canadian Tire with an Aug '06 DOM (I bought it in January '07).

Thanks!

BudgieStew · Jul 21, 2007

I e-mailed because I hate phoning strangers ( but I'm sure via phone would be faster) they asked for the DOM/Serial Number of the Seat and lot number of the harness. Its on a tag on the back of the seat.
It was confirmed to be a short strapped one and then they asked for a photo of this information. After which they said a seat would be sent out and the old one picked up.
I'm still patiently waiting ,that was June 29th. I would not be too bothered except I left that seat in N.S to be picked up rather then drag it back to Quebec(I was on holiday)and of course since the replacement seat has not arrived have no spare seat for my DS.
I think I had the misfortune of discovering this when there was a whole bunch of things going with Sunshine Kid's in Canada.

canadianmom2three · Jul 21, 2007

When I first told them about my short strapped one, it was to Brad from SKJP canada...after waiting more than 2 weeks for it to arrive, I finally got ahold of him, and determined it had never been sent

he said he was waiting on me to confirm that I really wanted a new one

I then brought Russ into it, and had a new one in less than a week.

BudgieStew · Jul 21, 2007

I dealt with Russ from the get go as I just hit reply to whomever responded to comments after I registered the seats online.
He was the one who happened to reponed to my questions...so i continued to deal with him.

I've briefly e-mailed him twice since then asking if I could have an idea of when to expect it..he did reply saying that he was looking into it.

I will be leaving again for a extended holiday in 2 weeks and my DH will be away for work as well. We do not have any one that would be kind enough to swing by everyday to see if a seat was left on our front steps. And I kinda would like to have a seat before then anyway.
So I guess I am going to have to be more persistent to get things rolling along. Although if it just happens that there is a shortage of seats(which looks like at some stores-same thing happened in May when I was looking for our blue one)then just tell me when I can expect it.

momto2boysinOnt · Jul 23, 2007

Thanks! Sounds like some patience and persistence will be required. I have the serial # and DOM here. I'll have to get my folks to take pics and get the harness number. That could take a while. I suppose I'll call and see if I can get the ball rolling with the info I have, and in the meantime, I'll get my parents moving in getting the rest of the info.

Short-strapped Radian

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