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  1. #1
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    BRU Return policy

    I wasn't sure where to ask this.

    Does anyone know BRU/TRU reutrn policy on carseats? I purchased online and I know they will allow you to return it in the store but I have torn off all the tags, wrapping etc and I also filled out the warranty card. I still have all of the tags though and my packing slip etc....I just received it last week.

    I tried calling BRU twice but was put on hold both times for so long I finally had to hang up.

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  3. #2
    Carseat Crazy disbugsmomma's Avatar
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    Re: BRU Return policy

    http://www.car-seat.org/showthread.php?t=160118

    This thread discusses it. HTH

    Katie, momma to Kayleigh 5/9/2006 and Samantha 5/8/2012

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  5. #3
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    Re: BRU Return policy

    Yes that helps thank you...wow I didn't realize there would be so much controvery over someone wanting to return a seat.

  6. #4
    Forum Ambassador TechnoGranola's Avatar
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    I was told that, in Canada at least, the return policy is set at store level. Not sure if that's the entire return policy or just car seats, but basically it can vary depending on store location. So I would call yours to be sure.

    If I'm remembering correctly, the store by me is 45 days with all tags attached, packaging, etc. And obviously not used. I don't believe those seats are trashed after return. I don't think you can return it once tags are pulled off and warranty card is filled out.

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  7. #5
    CPS Technician Pixels's Avatar
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    Oct 2008
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    Worcester county, MA
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    Re: BRU Return policy

    Since you purchased online, the applicable return policy is babiesrus.com's policy, not any individual store's. http://www.toysrus.com/helpdesk/inde...isplay=returns
    Melissa, CPST and Mom to three

  8. #6
    Senior Community Member Dillipop's Avatar
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    Sep 2005
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    Re: BRU Return policy

    Since you filled out the warranty card, imo, the seat is no longer new or like new condition. The policy that Pixels linked states that you must have all paperwork and you no longer do.


    CCO 4/15

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