BRU Return policy


New member
I wasn't sure where to ask this.

Does anyone know BRU/TRU reutrn policy on carseats? I purchased online and I know they will allow you to return it in the store but I have torn off all the tags, wrapping etc and I also filled out the warranty card. I still have all of the tags though and my packing slip etc....I just received it last week.

I tried calling BRU twice but was put on hold both times for so long I finally had to hang up.


Forum Ambassador
I was told that, in Canada at least, the return policy is set at store level. Not sure if that's the entire return policy or just car seats, but basically it can vary depending on store location. So I would call yours to be sure.

If I'm remembering correctly, the store by me is 45 days with all tags attached, packaging, etc. And obviously not used. I don't believe those seats are trashed after return. I don't think you can return it once tags are pulled off and warranty card is filled out.

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Well-known member
Since you filled out the warranty card, imo, the seat is no longer new or like new condition. The policy that Pixels linked states that you must have all paperwork and you no longer do.

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