Regal Lager customer service RULES!

2mykids said:

Regal Lager - the company who sells Phil & Teds stroller (and more.) Have gone above and beyond my expectations every time I have ever called them. I just wanted to share that I their customer service. They are sending me an entire new main seat, free of charge, even though my warranty expired almost a year ago. They didn't even ask me about the warranty. Not what I was expecting.

It is just such a sigh of relief when you can call a large company and get friendly people who are actually happy to help you. I feel like most companies no longer believe in "making the customer happy" for repeat business.

:thumbsup::thumbsup: Two thumbs up for Phil & Teds!!

Click to expand...

bfmarini said:

Regal Lager is great from our perspective as well. Unfortunately, come spring, they will no longer be distributing the Phil & Ted Brand.

Click to expand...

2mykids said:

Regal Lager - the company who sells Phil & Teds stroller (and more.) Have gone above and beyond my expectations every time I have ever called them. I just wanted to share that I their customer service. They are sending me an entire new main seat, free of charge, even though my warranty expired almost a year ago. They didn't even ask me about the warranty. Not what I was expecting.

To the OP What was wrong with your seat? why did you get a new one? if I want to change the skins in an older e3, do they sell everything separately, eg-main seat, basket, canopy, foot well, do any of you how much it will cost, if it is too much I would just rather get a new one? will the sport v2 skins fit the older e3? I woul really apreciate a response if any of you know, thanks.

Click to expand...

lukensophie said:

So, now, they offering to sell me a floor model stroller:thumbsdown:. I'm currently trying to decide what to do. It seems silly to buy a whole new stroller when this one needs a cover and hood, but Regal Lager refuses to import one, even though they're the distributor.

Regal lager is offering you a floor model? from where? How much?

Click to expand...

gopher said:

2mykids said:

Regal Lager - the company who sells Phil & Teds stroller (and more.) Have gone above and beyond my expectations every time I have ever called them. I just wanted to share that I their customer service. They are sending me an entire new main seat, free of charge, even though my warranty expired almost a year ago. They didn't even ask me about the warranty. Not what I was expecting.

To the OP What was wrong with your seat? why did you get a new one? if I want to change the skins in an older e3, do they sell everything separately, eg-main seat, basket, canopy, foot well, do any of you how much it will cost, if it is too much I would just rather get a new one? will the sport v2 skins fit the older e3? I woul really apreciate a response if any of you know, thanks.

Click to expand...

I was told for everything (that is with double seat) for my sport it was around $100 maybe $150 but im sure it was no more then that and I almost sure it was no where near $150.

Click to expand...

kmcenery said:

gopher said:

I was told for everything (that is with double seat) for my sport it was around $100 maybe $150 but im sure it was no more then that and I almost sure it was no where near $150.

Click to expand...

Thanks for your answer, I guess this is my last week to order throgh regal lager.

kmcenery said:

They have also been great to me as well. My seat and the foot rest on mine was fraying sp? they sent me new parts and my stroller when I unfolded it would not lock in to place with out me hitting the pins (which hurts) so they sent me a new frame to.

Click to expand...

So your stroller is a sport, right? I tough it was the DASH that had the locking defect, and they were replacing the frames, do yo know if the different versions of the sport(e3,v1,v2)have all different frames, I ask because if I buy the skins for a v2 and try to put it in an e3 will it work?
Regal lager may say no, but you know that the second seats for the v1 and v2 work with the e3 so maybe the skins too, just want to be sure before ordering

Click to expand...

gopher said:

kmcenery said:

Thanks for your answer, I guess this is my last week to order throgh regal lager.


So your stroller is a sport, right? I tough it was the DASH that had the locking defect, and they were replacing the frames, do yo know if the different versions of the sport(e3,v1,v2)have all different frames, I ask because if I buy the skins for a v2 and try to put it in an e3 will it work?
Regal lager may say no, but you know that the second seats for the v1 and v2 work with the e3 so maybe the skins too, just want to be sure before ordering

Click to expand...

Yes I have the v1 sport. I dont know the differance in the frames. I think the Dash had locking problems after they were folded down for storage. I my stroller had problems locking when I went to use it. I had a problem right out of the box but tiny ride and regal lager sent me back and fourth so I gave up. I called back after I was out of tiny rides return time frame. Im sorry I could not be more help. I got the sport because the double seat had a little recline and was told the e3 double did not (plus I got mine for $379 shipped with a double seat and I think that was the same price for the e3).

Click to expand...