BRU/TRU car seat return policy

PEIMommyof2 · Nov 13, 2008

I ordered a Frontier

online from TRU/BRU. I was told when I called the return policy is 90 days because of Christmas. Is this true for a car seat too? There are no TRU/BRU stores here on the Island and I'll have to see if my DD fits well and I can get a good install. I'm just checking to see what my options are. I know car seat return policies may be different. I know there are a few TRU/BRU employees on here!!

I was debating on what to get a Frontier or Nautilus???? Since my DD is a good sized kid (not petite) over 43" and 47lbs (will be 5 yrs in Jan) I thought a frontier may suit her better. (more leg and shoulder room) My DS may be about the same build as her when he reaches this age??.

I sure hope there are more cover options soon. She will miss her girly marathon!!!!
thanks

snowbird25ca · Nov 13, 2008

Carseats fall into normal return policy provided they haven't been used (unless something is wrong with them.) I'm not sure if baby stuff is in the 90 day return policy or not, but at the minimum it's 45 days. You could always try and reach the store you'd likely return to and ask there.

I expect that carseat return policies are going to vary slightly store to store, but it's basically a case of if it's been bought, tried to install and just didn't work, then they should take the return.

techie · Nov 14, 2008

snowbird25ca said:
Carseats fall into normal return policy provided they haven't been used (unless something is wrong with them.) I'm not sure if baby stuff is in the 90 day return policy or not, but at the minimum it's 45 days. You could always try and reach the store you'd likely return to and ask there.

I expect that carseat return policies are going to vary slightly store to store, but it's basically a case of if it's been bought, tried to install and just didn't work, then they should take the return.

I agree. Call the store you are likely to return to and talk to a manager. As long as it's resellable, intact with manual and warrenty card, there should be no problem returning it, even if it is slightly over the 45days.

Unregistered · Dec 15, 2008

I am a BRU employee. We have a 90 day return policy with the original box and receipt.

snowbird25ca · Dec 16, 2008

Unregistered said:
I am a BRU employee. We have a 90 day return policy with the original box and receipt.

Return policy is different right now because of the holidays. The normal return policy is 45 days though. :thumbsup:

Lea_Ontario · Dec 16, 2008

One of our managers pulled the baby associates aside a couple of nights ago, and said that we can't allow any car seat returns if the seat has been used at all. Basically, if it's been out of the box, it needs to go to the manufacturer and not us.

I think it's *just* our store though, as prior to this, car seats fell under the 45-day return policy.

BUT - we had a booster returned a few days ago, within the 45 day limit, with receipt, that had been in an accident.

ETA - our store has not offered an extended return period because of the holidays. It's still 45 days.

BRU/TRU car seat return policy

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