Britax Replacement Cover

Unregistered · Feb 1, 2008

Last summer my mom bought me a spare cover for DS's Boulevard. The elastic in it is already coming out! I called Britax a few minutes ago, and they said that I need the receipt. :-( My mom doesn't keep stuff like that! I guess I should have asked her for it. I am so frustrated - the cover has only been used about 3 months total! I alternate between that one and the one that came with the seat (different pattern that is holding up nicely).

I would fix it myself, but am not a sewing person at all. :-(

I don't mind sending the cover back. It would be obvious to them that it's in pristine condition, minus the elastic.

joolsplus3 · Feb 1, 2008

Wow, that's crazy..it was a gift, how could you possibly have the receipt? Shame on Britax! (try calling again and see if you get someone different on the phone? The CSR's always have different opinions, it seems). If you really get nowhere, it might only be a couple bucks at the local tailor shop to get the elastic replaced, unless you know someone who sews...

Cindy&Connor · Feb 1, 2008

Definitely call back. Britax has replaced stuff for me that was out of warranty. They've also never asked for a receipt.

momme2_3 · Feb 1, 2008

I agree, CALL back.. They replaced mine with no problem (also a blvd.) and they replaced in any color I chose

Zmom · Feb 1, 2008

The first poster was me - I forgot to log in.....

Anyway, I thought the same thing! Why would I have the receipt?! The CSR was Daphne, so someone new, or at least not one of the 4 I have heard of before. I have the damaged cover that they can have back!

I know I could find somewhere to get it fixed, but dang it, the cover shouldn't have torn up. I have taken it on and off a few times, but that's it. We don't eat in the car and my kiddo doesn't wear shoes in the seat. I've washed it once by hand and line dried it because of a diaper leak. That's all.

dhardawa · Feb 1, 2008

I agree, call back. They just replaced a Tiffany cover for me a few weeks ago and they never asked for a receipt.

amy919 · Feb 1, 2008

Ditto everyone else. Call again. I have never been asked for a receipt! That's crazy! They replaced my out of warranty MA for a brand new one for a broken recline bar.

NZ Child Restraints · Feb 1, 2008

I would call back, and even if you get the same CSR tell her that you have been talking on car-seat.org about this and it has been bought to your attention that the receipt it not needed, and you are happy to send the original/replacement cover back for their assessment.

If she says the same thing, then ask to be transfered to someone else.

Britax Replacement Cover

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