Northriver
New member
I got a new Boulevard in Sept, and have only use the adjustor knob once, on that day in Sept when I installed the seat rearfacing.
I just turned the seat forward facing today for the first time and all went great until I went to adjust the shoulder height, and the knob facing the door fell off in my hand. I screwed it back on but now it only lowers the straps, doesn't raise them and with a growing toddler that really isn't very useful.
The knob on the other side still works. I know it isn't that big of a deal to climb in on the other side to adjust it every few months. But knowing that that one could also break anytime too and the seat would be useless is frustrating.
Of course the minute the knob broke off I called Britax, 5 minutes before they closed for the weekend - but they were already closed and I certainly won't be able to get ahold of them until after Christmas.
Has anyone had this happen? The seat should still be safe to use, right?
I just turned the seat forward facing today for the first time and all went great until I went to adjust the shoulder height, and the knob facing the door fell off in my hand. I screwed it back on but now it only lowers the straps, doesn't raise them and with a growing toddler that really isn't very useful.
The knob on the other side still works. I know it isn't that big of a deal to climb in on the other side to adjust it every few months. But knowing that that one could also break anytime too and the seat would be useless is frustrating.
Of course the minute the knob broke off I called Britax, 5 minutes before they closed for the weekend - but they were already closed and I certainly won't be able to get ahold of them until after Christmas.
Has anyone had this happen? The seat should still be safe to use, right?