Thanks everyone, I really do appreciate your time.
I actually HAVE read and re-read the manual but with 10 month old twins running around maybe I am not absorbing it as well as I should.
I did adjust the head wings after I read in the manual about them having to be in the highest position if the lower to harness slots are being used. However It seems like my girls have no support beside the head now. Again, the installer put them all the way down.
I'll try and find someone in my area who knows what they are doing and pay to have these re-installed. Hopefully the next "technician" actually knows what they are doing. I assumed the 1st technician knew what he was doing, when it has become very apparent that may not be the case.
Sorry to those that think I was wasting their time and didn't bother to read the manual-that is not the case. When this is completely foreign and new it can be a little confusing.
I actually HAVE read and re-read the manual but with 10 month old twins running around maybe I am not absorbing it as well as I should.
I did adjust the head wings after I read in the manual about them having to be in the highest position if the lower to harness slots are being used. However It seems like my girls have no support beside the head now. Again, the installer put them all the way down.
I'll try and find someone in my area who knows what they are doing and pay to have these re-installed. Hopefully the next "technician" actually knows what they are doing. I assumed the 1st technician knew what he was doing, when it has become very apparent that may not be the case.
Sorry to those that think I was wasting their time and didn't bother to read the manual-that is not the case. When this is completely foreign and new it can be a little confusing.
Last edited: