How many of us have own/do own or have encountered a short strapped Radian?

tiger926 said:

Doesn't the email say that the returned seats have to be in saleable condition? Why would they have to be if they are not planning on re-using them?

Click to expand...

I'm really really hoping that wording is just there to convey that you can't be having a seat that was already unusable being sent in for a replacement. I'm hoping anyways.

snowbird25ca said:

I'm really really hoping that wording is just there to convey that you can't be having a seat that was already unusable being sent in for a replacement. I'm hoping anyways.

Click to expand...

Maybe that's what it means - I guess any techs who live near the Distribution centre would know for sure if they see many older Radians for sale?

I surely am hoping that this is what it means, Tiger

Oh no!!!

I just realized that one of my Radians is a short strapped one!

DS is at the second from top slots and the harness is so tight it hurts him!
DD's Radian (top slots) seems fine so far).

Problem is, I bought them from CT online more than a year ago (09/2006). I'll try to return it to my local CT + keep you posted on how it goes.

BudgieStew said:

Sorry I am just skimming the posts I thought people were claiming the boxes were saying 65 lbs.

Click to expand...

I now have someone told me that her CT (just bought last weekend) was definitely 48 lbs, with the regular strap, but the Granite cover has Radian65 embroided in the bottom left of the seat like Jackie's blue one here http://picasaweb.google.com/jacqui73/SunshineKidsRadian65/photo#5035157466906346978

Tam...I just measured and I did indeed get "short-strapped", but it does have Radian65 embroidered on it...and when I went into CT tonight and all of the other seats I saw only had Radian on them.

I'm so flustered with this!

I think The Radian's Canadian distributor is full of s**t and not willing to admit that their product is defective. I just emailed them this:

To whom it may concern:

This issue has nothing to do with the increase in weight limit of your car seat. My child is nowhere near the weight limit of this seat (he is currently 34 lbs and about 40 inches, nowhere near the 48 lbs limit) and the straps are almost too short at the second from top slots. He will soon outgrow his seat. His sister's seat (purchased at the same time from Canadian Tire.ca) is percectly fine and the harness on her seat is clearly longer because she's at the top slots and the harness can still be lengthened. I think you are responding in bad faith and are not willing to admit that some Raidan seats have a clearly identifiable defect.

I am quite disappointed in your customer service but it seems I have no choice but to return this defective seat to you, at my own expense. I also have to buy a replacement seat in the meantime because I need to use a seat on a daily basis for my son and cannot wait for you to send me a replacement for this defective seat.
Again I totally disagree with your assessment of the situation.


Sincerely,
XXXX


Needless to add I am quite pi**ed off.
And I have no choice but to buy another Radian because it's the only seat that'll fit in my car.

ladybug_mom said:

Tam...I just measured and I did indeed get "short-strapped", but it does have Radian65 embroidered on it...and when I went into CT tonight and all of the other seats I saw only had Radian on them.

I'm so flustered with this!

Click to expand...

Oh, no. I was happy for you to hear that you didn't think you had short straps. Sigh...

I managed to find a CT close enough (about 30 minutes each way, lol) and they had new/emergency shipment from the warehouse. So they had 8 Radians not even out on the floor yet, but only allowed me to open 3 boxes after I explained the situation. All of them were short-strapped.

Btw, I don't think the manager there really care about the short-strap situation because they still sell them like hot cakes at this price. But the customer service lady promised that she would let the General Manager know. Who knows where this goes.

hipmaman said:

I managed to find a CT close enough (about 30 minutes each way, lol) and they had new/emergency shipment from the warehouse. So they had 8 Radians not even out on the floor yet, but only allowed me to open 3 boxes after I explained the situation. All of them were short-strapped.

Click to expand...

Wow, 3 of the 8 received are short strapped for sure, good bet the other 5 are too then? This is adding up to way way more than the initial 25 to 50 given then. And explains why all the sudden they're changing their tune. It was fine when they thought they'd be done once they'd replaced 30 or 40, but now they're looking at replacing maybe a hundred or more seats... and they're seeing the dollar signs for it. :thumbsdown:

Smurf, I'm sorry you're in this position. I would be right ticked to have to buy another RN in the meantime too. Is it an option to try and return the seat that's over a year since you bought it to CT and see if you at least won't lose out on the shipping money?

snowbird25ca said:

Is it an option to try and return the seat that's over a year since you bought it to CT and see if you at least won't lose out on the shipping money?

Click to expand...

I tried that, won't work.

Now if I had tried it 3 weeks ago it would have. *insert favorite curse*

snowbird25ca said:

Wow, 3 of the 8 received are short strapped for sure, good bet the other 5 are too then? This is adding up to way way more than the initial 25 to 50 given then. And explains why all the sudden they're changing their tune. It was fine when they thought they'd be done once they'd replaced 30 or 40, but now they're looking at replacing maybe a hundred or more seats... and they're seeing the dollar signs for it. :thumbsdown:

Click to expand...

The store nearest to me called because they had 2 more that just came in. Well, we opened both up and they were both short.

That makes 2 I bought, 3 boxed and 1 displayed yesterday and 2 boxed today. Hmmm, the interesting is they all had strap lot ID 487599, except the first one I bought being 436235.

I think the count is much higher than the initial estimate of 25 to 50.

That was my last ditch effort at getting a regular length RN at a great price. Totally disappointed at the whole thing.

hipmaman said:

The store nearest to me called because they had 2 more that just came in. Well, we opened both up and they were both short.

That makes 2 I bought, 3 boxed and 1 displayed yesterday and 2 boxed today. Hmmm, the interesting is they all had strap lot ID 487599, except the first one I bought being 436235.

I think the count is much higher than the initial estimate of 25 to 50.

That was my last ditch effort at getting a regular length RN at a great price. Totally disappointed at the whole thing.

Click to expand...

Wow, that's 8 you've personally seen, another 5 in box that are likely short strapped, this problem is much bigger than I think any of us on this board even suspected. When I bought mine it was the only one on the shelf and the demo was short strapped, so that's 15 (1 of which is replaced though.) Almost makes me want to go around to stores and open boxes to see & get a count.

Add that to the 20 he told me had been replaced already back in August - not counting mine, how many are on this board that haven't been replaced, and we're starting to see a pretty big #.