I am a little later on installing my update kit for my regent. I was trying to take off the old latch fastner according to their instructions, and the piece broke in half. The top half of the faster broke off, with the bottom half still in the plastic seat. I was in tears when I saw it. I have no idea how to get it out now. I called Britax this morning and of course they were no help. I knew it was bad when the lady I got had no idea what update I was trying to do. (Is there more than one update?) I told her the most recent one where you have to take off the old latch straps and install the new longer latch strap and then she put me on hold. So, I am guessing she had to ask someone what I was talking about. Then she came on with a printout and was asking which step I did and what happened. Their answer was to cut the sides off of the fastner and then push the remaining part through the hole as hard as you can so you can push the new fastner in. I know this isn't going to work because I was trying to see if I could cut it close enough to the hole to get the remaining part to go inward and I know that won't happen. I am not an overly strong person, so I don't know how this happend. Has this happened to anyone else? Any suggestions on what I should do? (I am very concerned out this being the thing that is connecting my car seat to the car- it broke very easily for me, I can't imagine in a crash. So, I will be using the seat belt from now on, but I still want to fix the latch straps, or should I just forget it)