I ordered a new Radian 65 a few months ago and was shocked by the huge harness pads. I've disliked them since I got the seat. This morning was quite cold (just around freezing) and as I grabbed the straps and pulled them forward to get the little ones arms through, both pads snapped right in half. I grabbed another part of the pad that wasn't broken and just pushing my thumb lightly into it broke that part as well. Has anyone else had this happen? I'm assuming this is because of the cold...I wonder if it is even something they tested. I'll be contacting them regarding this today. What is the best way to contact them? Via phone or email?