Regent Cover Fading onto Clothing...

Unregistered · Jun 23, 2007

Hey- we just got our Onyx fabric patterned Britax Regent yesterday for my 3 year old. When we were installing it we noticed the cover did not fit as well as our Roundabout's did- the velcro tabs did not meet up and just did not seem to be the same quality.

Today, my son and husband went to a birthday party, and when they were on the way home my son apparrently got sweaty in his seat and the black from the carseat transferred all over my son's white tee shirt. I just went outside with a damp rag and sure enough, it turned black too!

Anyone else have this problem? I ordered it online from BabyCatalog months ago and was so excited it had arrived. Now I am a little preturbed to say the least. I also recommend you test the colorfastness of your seats in anyone else ordered them when they were so cheap and also got the black ones.

joolsplus3 · Jun 23, 2007

Absolutely call Britax and complain! They go to great lengths to make sure their covers don't do this (among many durability tests), and they'll probably be mortified it happened to you

JenBlake · Jun 23, 2007

I actually logged in this time- It was me that had the seat fade. I will be on the phone EARLY monday morning with Britax. We are leaving Memphis for Florida on Friday and I want a new cover before we leave the state!

Now I have to find another shirt like this one- it was the first time he had worn it. Ugh.

Amaris · Jun 23, 2007

We've had an onyx regent since Jan and haven't had any problems with it, and Michael is a major sweater! We've also had an onyx marathon since 03 and there haven't been any problems with it either. I would definately call and complain!

JenBlake · Jun 25, 2007

Well, I just got off the phone with Britax and am less than satisfied with their response to the fact I can not use the carseat that I waited 5 months to get. They are sending a new cover, which will take 7-10 business days to receive, despite the fact that I told her I was leaving for a 9 day trip across country and needed the seat BEFORE I left on Friday.

The said that the cover was not a safety issue and that they would not upgrade shipping, but offered to let me pay the $30 to do so on my own. This is even AFTER I explained that my son is nearing the top limits for his RA and I wanted the seat before our trip so he would be safer as we drove hundreds and hundreds of miles.

She also said that talking to a manager would do me no good since it was NOT a safety issue- it just ruins clothing. I should have pushed for replacement clothes too I guess. If it is not here by Thursday I am calling back to gripe to someone in charge.

So, I am really disappointed with the customer service- I expected a little more from their end.

mommyto4kiddos · Jun 30, 2007

Wow, we have the same cover, and i love it for wet butts cause its wipeable. That would make me freek out if the color came off.

Regent Cover Fading onto Clothing...

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