L
lamay99
Guest
Hi Anyone Who Will Listen!
My husband and I purchased a 2008 Jeep Commander in October 2007, just as our first child was born. We were told it was a "family vehicle" and we trusted Jeep as a big name. Well, what a mistake! Not only is the vehicle a piece of junk that is falling apart at 57,000 miles, we also recently learned that the ridiculous, non-adjustable head rests in the 2nd row do not permit my daughter's booster seat back to sit flush against the Jeep seat. We can remove the headrest, but it leaves behind to poles that stick about 8" out of the top of the seat! They do NOT come out and are even more dangerous than the headrest itself. We also recently tried to put one of our brand new car seats for my second child in that Jeep and it does not sit flush against the seat back either because of the headrest.
We took the Jeep into our local dealership back in the Fall of 2010 so they could look at the headrests. The service dept. agreed that the headrests posed a risk to our kids and that they had no idea how to resolve the problem. Since then I have been in contact with the NYTSA. I filed a request for a recall investigation on the Commander's 2nd row headrests based on the risk they pose to children. They investigated and found that there were not enough complaints to warrant a recall. They recommended I contact the Federal Trade Commission, which I did. They took a complaint, and because they were appalled at Jeep's lack of interest in keeping children safe, they recommended I contact the Dept. of Transportation in D.C. and the NY Consumer Protection Agency. If that did not get Jeep's attention, the FTC recommended I contact the media. I then contacted Jeep to give then a chance to resolve this before I take it to the media. Jeep "assigned" me a case manager through Jeep's Customer Service "Case Management" Dept. who basically told me that everything I was doing was right, and that the only way Jeep would pay attention to me and my fear for my children's safety was to push the issue through the media. She would not provide me with any other phone numbers or contacts, and neither would the Jeep dealership that we purchased the vehicle from. It is so sad that the only way Jeep will listen to a valid children's safety issue is after months of me pushing and contacting the media.
I am asking for your help in two ways....First, has anyone else experienced this issue. If so, please let me know so I can build my case that this is a genuine issue and not my imagination. Second, please spread the word that Jeep deliberately permits their vehicles to endanger children! Thank you!
My husband and I purchased a 2008 Jeep Commander in October 2007, just as our first child was born. We were told it was a "family vehicle" and we trusted Jeep as a big name. Well, what a mistake! Not only is the vehicle a piece of junk that is falling apart at 57,000 miles, we also recently learned that the ridiculous, non-adjustable head rests in the 2nd row do not permit my daughter's booster seat back to sit flush against the Jeep seat. We can remove the headrest, but it leaves behind to poles that stick about 8" out of the top of the seat! They do NOT come out and are even more dangerous than the headrest itself. We also recently tried to put one of our brand new car seats for my second child in that Jeep and it does not sit flush against the seat back either because of the headrest.
We took the Jeep into our local dealership back in the Fall of 2010 so they could look at the headrests. The service dept. agreed that the headrests posed a risk to our kids and that they had no idea how to resolve the problem. Since then I have been in contact with the NYTSA. I filed a request for a recall investigation on the Commander's 2nd row headrests based on the risk they pose to children. They investigated and found that there were not enough complaints to warrant a recall. They recommended I contact the Federal Trade Commission, which I did. They took a complaint, and because they were appalled at Jeep's lack of interest in keeping children safe, they recommended I contact the Dept. of Transportation in D.C. and the NY Consumer Protection Agency. If that did not get Jeep's attention, the FTC recommended I contact the media. I then contacted Jeep to give then a chance to resolve this before I take it to the media. Jeep "assigned" me a case manager through Jeep's Customer Service "Case Management" Dept. who basically told me that everything I was doing was right, and that the only way Jeep would pay attention to me and my fear for my children's safety was to push the issue through the media. She would not provide me with any other phone numbers or contacts, and neither would the Jeep dealership that we purchased the vehicle from. It is so sad that the only way Jeep will listen to a valid children's safety issue is after months of me pushing and contacting the media.
I am asking for your help in two ways....First, has anyone else experienced this issue. If so, please let me know so I can build my case that this is a genuine issue and not my imagination. Second, please spread the word that Jeep deliberately permits their vehicles to endanger children! Thank you!