Question What do you think Britax will do?

mlohry · Apr 27, 2011

I just had a major issue with a severe fray with my less than a year old RA 50. Britax was super helpful and sent me a new seat. The new seat unfortunately is worse than the 1st for tightening. It's horrible to tighten and I keep finding it with the adjuster metal piece in the up position when it should be locked when my DD is riding in it. I called them today and the lady is going to call me back, she was very concerned about the seat. I really don't want to replace it with another Britax seat after all these issues. I want to try a different brand. Will they reimburse me for the seat, or will they only offer me another Britax seat? Not sure if it's just not compatible with my van.

momtotwogirls · Apr 27, 2011

I would jsut tell them you would feel more comfortable with a different seat and ask for a reimbursement.

cso1997 · Apr 27, 2011

I've found that you never really know what Britax is going to do because it changes day by day, rep to rep. If I had to guess, I would say that they won't offer a reimbursement and they will want you to try another one of their seats. They may offer a Marathon instead but probably not a different brand. Good luck!!

ETA: You could always take their replacement seat, sell it, and buy what you really want.

tracee877 · Apr 27, 2011

cso1997 said:
I've found that you never really know what Britax is going to do because it changes day by day, rep to rep. If I had to guess, I would say that they won't offer a reimbursement and they will want you to try another one of their seats. They may offer a Marathon instead but probably not a different brand. Good luck!!

ETA: You could always take their replacement seat, sell it, and buy what you really want.

:yeahthat:

Meg · Apr 27, 2011

mlohry said:
I just had a major issue with a severe fray with my less than a year old RA 50.

What was fraying?

Like the PP said, I think it's unlikely they'll just give you the money, so selling the new seat is a good option if you don't feel comfortable using another Britax seat.

mlohry · Apr 27, 2011

The adjuster puller strap. I wonder if Target would take it back, I think I have the receipt from the original one.

momtotwogirls · Apr 27, 2011

I would jsut ask. My sister was in an accident a few months ago and Evenflo was going to send her a new seat in return for her old one but she told them she wanted a different seat and they asked where she got it from and since they retail for 149.99 at Target(where she got it from) they issued her a check for like 155 or something(plus tax) and sent her tags to send her crashed seat back.

mlohry · Apr 27, 2011

momtotwogirls said:
I would jsut ask. My sister was in an accident a few months ago and Evenflo was going to send her a new seat in return for her old one but she told them she wanted a different seat and they asked where she got it from and since they retail for 149.99 at Target(where she got it from) they issued her a check for like 155 or something(plus tax) and sent her tags to send her crashed seat back.

Sweet! Good job Evenflo!

msg221 · Apr 27, 2011

I was wondering the same thing given I just had my MA70 replaced after the screw fell out. If it happens again, I don't want another convertible since they are all pretty much the same design, right? I was wondering if they would be willing to exchange it for a FR85 instead. It's of comparable value, so I figured they would rather do that than having to keep on sending me a new seat and pay for shipping for the new seat and again for me to return the defective seat.

I've decided to keep a log of each time one of the kids rides in that seat. The fact that it wasn't used daily in the 7 months I had it (more like 4-6 times a month, if that) and the screw still fell out, really concerns me. Since I got the replacement seat about a week and a half ago, it's only been used 3 times.

mlohry · Apr 27, 2011

msg221 said:
I was wondering the same thing given I just had my MA70 replaced after the screw fell out. If it happens again, I don't want another convertible since they are all pretty much the same design, right? I was wondering if they would be willing to exchange it for a FR85 instead. It's of comparable value, so I figured they would rather do that than having to keep on sending me a new seat and pay for shipping for the new seat and again for me to return the defective seat.

I've decided to keep a log of each time one of the kids rides in that seat. The fact that it wasn't used daily in the 7 months I had it (more like 4-6 times a month, if that) and the screw still fell out, really concerns me. Since I got the replacement seat about a week and a half ago, it's only been used 3times.

My new seat, was wrong from the beginning. At least my 1st one took 10 months to fall apart.

mlohry · Apr 28, 2011

Update, they are sending me a MA since the RA 50 doesn't seem to be working well. I don't think that will work any better. I might try to sell it and get an EFTA. Good customer service though, that's 4 sure!

Rebelnicky04 · Apr 29, 2011

I

Britax customer service. At least you are getting a little pricier seat to sell *if you decide not to keep it*

Question What do you think Britax will do?

mlohry

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momtotwogirls

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cso1997

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tracee877

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Meg

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mlohry

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momtotwogirls

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mlohry

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msg221

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mlohry

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mlohry

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