jess71903
Ambassador
I love my True Fit. I always have. Gage is using it again now that he's FF, and I love it all over again. I noticed this after the first or second installation.
The first time, I didn't really think much of it. I just slid the little clip back over and under the hook. The second time, I noticed the tear (?) in the metal and decided to email LC about it. I wasn't expecting much, especially since it's a 1/08 seat. I really feel fine using it as is. The part that would bear the force of a crash is just fine, and the way it is anchored means I have to loosen the strap quite a bit to get it off.
So, I sent my pics and Emma just emailed me back that they will be replacing my seat at their cost so their engineers can look at it. She told me to take all the fabric off the seat because they won't need it! I haven't always been impressed with LC customer service, but I am now!
The first time, I didn't really think much of it. I just slid the little clip back over and under the hook. The second time, I noticed the tear (?) in the metal and decided to email LC about it. I wasn't expecting much, especially since it's a 1/08 seat. I really feel fine using it as is. The part that would bear the force of a crash is just fine, and the way it is anchored means I have to loosen the strap quite a bit to get it off.
So, I sent my pics and Emma just emailed me back that they will be replacing my seat at their cost so their engineers can look at it. She told me to take all the fabric off the seat because they won't need it! I haven't always been impressed with LC customer service, but I am now!