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I haven't heard of that. It sounds awful though. How long was baby in the seat? Can you possible adjust the recline at all to see if that alleviates the pressure?
I have the same issue with a Cosco Regal Ride (looks just like Scenera)I have. I got it from a good friend who I trust and I've only used it a few times. The only time any baby complained is when my ds was in it on a trip to the zoo. He kept crying on the way there and when we got there he had terrible red marks on his back. He had to ride in it on the way home too but didn't cry. I think he was positioned a little different because my sister put him in to go and I put him in to come back. Anyway, it's going to expire next month and I'm glad. I now have a good excuse to buy a different spare seat!!
How old is the seat? And exactly what are you expecting from Dorel?
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