Touriva issues

swtgi1982

New member

• May 11, 2010

• #1

Anyone else have issues with the Touriva with the gap in the back of the shell in the bottom under the padding causing a child's spine to be rubbed red to the point of bleeding? This happened to my baby the other day.

Here are the gaps I am talking about

 

swtgi1982

New member

• May 11, 2010

• #2

On hold with Dorel now

 

mish

New member

• May 11, 2010

• #3

I haven't heard of that. It sounds awful though. How long was baby in the seat? Can you possible adjust the recline at all to see if that alleviates the pressure?

 

swtgi1982

New member

• May 11, 2010

• #4

Ok so they are sending me a new pad free of charge. But still anyone else have this issue? Just curious since I know those spots are not on newer models nor on the scenera which is merely another form of this seat.

 

swtgi1982

New member

• May 11, 2010

• #5

mish said:

I haven't heard of that. It sounds awful though. How long was baby in the seat? Can you possible adjust the recline at all to see if that alleviates the pressure?

Click to expand...

Like all of 15 minutes if that. I think now that he is almost 6mon I may try to put it more upright I will see if that helps.

 

mish

New member

• May 11, 2010

• #6

Wow. It is horrible that it left a mark after such a short time. Not that it would be ok for after a long time either. I do think I would try to install it a little more upright.

 

swtgi1982

New member

• May 17, 2010

• #7

Ok so I got the new pad from dorel and it is not any better! It still leaves red marks after short trips from those gaps. The seat is only usable FF. That is the only way it does not leave marks, DD still barely fits in it FF.

 

mish

New member

• May 17, 2010

• #8

I'm sorry. I was hoping it would be resolved with the new pads. Do you have an alternative? Do you have to use that seat?

 

swtgi1982

New member

• May 17, 2010

• #9

Not right now, but I was just merely trying to report an issue with it, as it happened in the past with my older DS when he was little, but the keep acting like I am to blame and not wanting to look into it. I think there is truly an issue with the design of the seat. When I went to big lots the other day, the newer ones do not have this gap, I looked at the display model, so apparently there was an issue since they changed the design, but they are not wanting to admit it.

 

mish

New member

• May 17, 2010

• #10

I don't think the touriva is being made anymore is it? I thought it was discontinued. I know that doesn't change your issue. It is clearly a problem. I had never heard of it before your thread.

 

swtgi1982

New member

• May 17, 2010

• #11

nope pictorial shows it current as of 2009

I have only seen it for sale at places like big lots

if dorel not want to deal with it I may just turn in a complaint else where.

 

M

mommyfrog

Active member

• May 17, 2010

• #12

I have the same issue with a Cosco Regal Ride (looks just like Scenera)I have. I got it from a good friend who I trust and I've only used it a few times. The only time any baby complained is when my ds was in it on a trip to the zoo. He kept crying on the way there and when we got there he had terrible red marks on his back. He had to ride in it on the way home too but didn't cry. I think he was positioned a little different because my sister put him in to go and I put him in to come back. Anyway, it's going to expire next month and I'm glad. I now have a good excuse to buy a different spare seat!!

 

carseatcoach

Carseat Crankypants

• May 17, 2010

• #13

How old is the seat? And exactly what are you expecting from Dorel?

 

swtgi1982

New member

• May 17, 2010

• #14

mommyfrog said:

I have the same issue with a Cosco Regal Ride (looks just like Scenera)I have. I got it from a good friend who I trust and I've only used it a few times. The only time any baby complained is when my ds was in it on a trip to the zoo. He kept crying on the way there and when we got there he had terrible red marks on his back. He had to ride in it on the way home too but didn't cry. I think he was positioned a little different because my sister put him in to go and I put him in to come back. Anyway, it's going to expire next month and I'm glad. I now have a good excuse to buy a different spare seat!!

Click to expand...

The regal ride is the same shell according to the pictorial as the touriva

 

swtgi1982

New member

• May 17, 2010

• #15

chickabiddy said:

How old is the seat? And exactly what are you expecting from Dorel?

Click to expand...

Expiry date: Dec 2011

I was just hoping that they would log the complaint in case there are others. But I basically have been blown off.