Great experience at BRU yesterday

amyd

New member
I was checking out the carseat aisle at BRU yesterday (as always!) and happened upon an employee talking to a couple moms about combination seats (both had children who had outgrown their convertibles FFing). I asked if I could listen in. This employee really knew her info, even mentioned about keeping kids RFing as long as you could with your seat, not rushing to get a booster, etc. She said she deters parents away from boosters all the time & encourages harnessed seats instead. And the best part? She knows about 55lb Swedish RFing seats...I think I :love: her. I'm seriously considering calling the store manager & telling him that I'm a local tech & I was very impressed with her knowledge & information:thumbsup: And encouraging him to send her to our next tech training in a month. She really seemed like she was interested in this stuff for more than just her job. Crystal from Dieppe BRU, are you here???:D
 
ADS

simplychels

New member
Thats excellent! and yes I would call the manager to give them props on their staff member. They usually only hear complaints, and it would be very nice for her to hear that a staff member is doing an excellent job. Plus it would solidify the need for properly educated staff in sections like that
 

Mingie

CPST Instructor
Yes...call in! That makes me so :D!! I usually cringe as I overhear the employees giving the customers advice.
 

joolsplus3

Admin - CPS Technician
Did you get a survey on the top of your receipt? Not sure if they have that in Canada, but here everyone gets a little survey URL and they can go on and rant or rave for a chance to win a 500$ gift card. I got one a couple weeks ago where the customer wrote a long paragraph about how helpful I was and it just totally made my day :love:
If you don't have that, though, I'd call :thumbsup:
 

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