I have finally had it with my Decathlon. The harness adjuster requires super human strength to tighten it properly. I have another DC that is a post recall seat and two MA's and they are all fine. I called Britax and they told me that I could exchange the seat for a BV, MA, or DC for $125. The CS rep was very short and pretty rude about it. She insisted that it had to be an install issue or operator error. Yep, I am a moron when it comes to this one DC but I can easily work with my other DC and MA's.
What would you do? Is there any way to convince them to let me exchange for a Frontier? Anyone been through this already?
ETA: The more I think about it, the more it upsets me that Britax is so rude after the warranty is up. Why have a six year life span if you are only going to give a care for the first year? I had trouble with my stove after 6 years and GE was SO INCREDIBLY nice about it. I cannot stand CS reps that are so standoffish. If they help me out, will Britax take the money right out of the CS reps pocket? Geez...
What would you do? Is there any way to convince them to let me exchange for a Frontier? Anyone been through this already?
ETA: The more I think about it, the more it upsets me that Britax is so rude after the warranty is up. Why have a six year life span if you are only going to give a care for the first year? I had trouble with my stove after 6 years and GE was SO INCREDIBLY nice about it. I cannot stand CS reps that are so standoffish. If they help me out, will Britax take the money right out of the CS reps pocket? Geez...
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