Question Would Graco do anything?

[NannyMom]

When I posted on their FB about hating the new buckle, they contacted me and offered a refund or new seat. So, call them.

 

[vonfirmath]

This is making me hold onto my Classic Marathon to use with DD

I was going to get rid of it because it expires when she is 2y9m old and get a My Ride instead. But it sounds like I'll hate this new buckle!

 

[mollysw]

Hmmm....I never had a seat with the old buckle but I haven't once had a problem with the new one. I use the seat everyday. My hubs would have told me if the buckle was difficult because he loves criticizing carseats to get under my nerves.

My husband does too!

 

[turtlemama]

I've also got the MR and hate the buckle. The new one they send you will likely be the same exact thing. I called them about my straps being different lengths and they sent me a new seat and it had the same difficult buckle. Their CS is amazing, though.
I now have another problem with the cover not fitting over the top of the seat. I would call again, but I don't want to keep bugging them, so I will probably just buy a MA70 like I originally intended when we have the money to do so, and sell the MR.

In the meantime, I've found there is a learning curve with the buckles. Press in at the top of the red button when unbuckling, push the tongues in really hard when buckling.
Then with the chest clip, push one part of the clip in and then the other because it won't work if you do it at the same time.
I use the seat every single day and found that the buckle does get a little easier with time, but I'm not sure if that's from "breaking it in" or just me getting a set routine on how I buckle and unbuckle it.

 

[mollysw]

I've also got the MR and hate the buckle. The new one they send you will likely be the same exact thing. I called them about my straps being different lengths and they sent me a new seat and it had the same difficult buckle. Their CS is amazing, though.
I now have another problem with the cover not fitting over the top of the seat. I would call again, but I don't want to keep bugging them, so I will probably just buy a MA70 like I originally intended when we have the money to do so, and sell the MR.

In the meantime, I've found there is a learning curve with the buckles. Press in at the top of the red button when unbuckling, push the tongues in really hard when buckling.
Then with the chest clip, push one part of the clip in and then the other because it won't work if you do it at the same time.
I use the seat every single day and found that the buckle does get a little easier with time, but I'm not sure if that's from "breaking it in" or just me getting a set routine on how I buckle and unbuckle it.

Yeah I hope they just refund me. Where is the best place to try and sell a car seat if they don't? Yeah I basically have no problem buckling and unbuckling. Sometimes it's a pain in the ass if I don't have the clips angled correctly but that's it. But people I try to teach don't get it.

 

[2BunniesMommy]

I would be surprised if they didn't. I have had to call Graco about MyRide issues a couple times and a pack n play issue a couple times. They were nothing but 100% helpful and I really felt like they wanted to make sure I went away saying that I love Graco CS. Well, guess what, I LOVE Graco CS.

 

[turtlemama]

Yeah I hope they just refund me. Where is the best place to try and sell a car seat if they don't? Yeah I basically have no problem buckling and unbuckling. Sometimes it's a pain in the ass if I don't have the clips angled correctly but that's it. But people I try to teach don't get it.

I think they will. They have great CS.
Anyone else would have just used my MR as is with the straps different sizes because it was only a small difference between the two, but that one side just barely failed the pinch test so I called to ask about it and they had me send it in and they sent me a whole new seat.
If no one but you can work the buckles and you need other people to use the seat, then it would be a safety problem. So I think they would do a refund.

 

[hrice]

I just called because I'm tired of messing with the damn buckle. It was in my moms van and she couldn't figure it out so I took it. I can buckle it after cussing over it for a bit. So not worth it. She offered to replace it first but I know it would be the same hassle with a new one so I am getting a refund. It's a shame because it is otherwise a great seat.

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09

 

[mollysw]

I just called because I'm tired of messing with the damn buckle. It was in my moms van and she couldn't figure it out so I took it. I can buckle it after cussing over it for a bit. So not worth it. She offered to replace it first but I know it would be the same hassle with a new one so I am getting a refund. It's a shame because it is otherwise a great seat.

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09

How long have you had it? What did you tell them? I've never really called about something like this before. I need to call today.

 

[mollysw]

I just called because I'm tired of messing with the damn buckle. It was in my moms van and she couldn't figure it out so I took it. I can buckle it after cussing over it for a bit. So not worth it. She offered to replace it first but I know it would be the same hassle with a new one so I am getting a refund. It's a shame because it is otherwise a great seat.

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09

Also do they pay for you to ship it back?

 

[mollysw]

Well hell! I just got off the phone with them and they didn't offer a replacement. They're gonna have me send them the seat and send me a new one.

 

[carseatcoach]

Isn't that a replacement? That's very very fair (more than fair, IMO) for a seat you've used for months.

 

[mollysw]

Isn't that a replacement? That's very very fair (more than fair, IMO) for a seat you've used for months.

Oh I meant refund!

 

[hrice]

Also do they pay for you to ship it back?

They are sending me a shipping label.

I was first offered a new seat. I told her I would rather get a refund since the buckle will be the same.

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09

 

[mollysw]

It'll be perfectly fine if the seat comes back with a buckle that others are capable of using. I was hoping for a refund though so I could buy a Radian.

 

[mollysw]

They are sending me a shipping label.

I was first offered a new seat. I told her I would rather get a refund since the buckle will be the same.

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09

Damn I should have asked then. I guess if this one is the same (which I assume it will be) I could call back and ask for a refund.

 

[hrice]

Damn I should have asked then. I guess if this one is the same (which I assume it will be) I could call back and ask for a refund.

You can call back now and ask. That saves them sending you a seat that your just going to send back for a refund since they probably can't sell it once it has been sent out, opened and returned.

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09

 

[mollysw]

You can call back now and ask. That saves them sending you a seat that your just going to send back for a refund since they probably can't sell it once it has been sent out, opened and returned.

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09

Well I called back and they are still sending the seat. I told her that if it's the same buckle style I don't want it and she basically told me that it's probably just my buckle thats messed up. I told her I don't have a problem with it but no one else can use it. She said if I have a problem with the new one to give them a call right away. Well at least I tried.

 

[hrice]

Well I called back and they are still sending the seat. I told her that if it's the same buckle style I don't want it and she basically told me that it's probably just my buckle thats messed up. I told her I don't have a problem with it but no one else can use it. She said if I have a problem with the new one to give them a call right away. Well at least I tried.

Oh well. Maybe you will get lucky!

Heather, CPST and Momma to Dustin 11/01, Colton 6/08 and Peyton 6/09