AFAIK, he is a tech in the Boston area who works for them and to whom they refer all their technical questions, not the head of the company. Honestly, I found him a bit patronizing and out of touch with the real world challenges of the product. I also spoke with Kristin who is just a regular rep, but she was nice to me and maybe she could be of some help. I hate conflict and completely understand how you feel. However, I would like to encourage you to report it to NHTSA and consider giving Sk another call. Or if this sort of thing is easier for your partner or a friend who is knowledgeable about the situation, maybe you can ask them to do it on your behalf. Your friend could just say they are your assistant.
