Question What happened to my radian 65??

[mommycat]

No it wasn't the only seat...there is also FF como in there as well on the passenger side

Ok, but still, it wasn't wedged between 2 other seats which may have been pressing in on it at those specific locations. Hope SK treats you well.

 

[apsupermom]

Where does the como come up to on the radian when installed? Does it happen to be at that spot at all? THis will go back to the theory that "maybe" your dh put something in the backseat of his car, and then smushed the door closed.

I he did Ill slaughter him! It doesn't seem to match up in the house by a few inches...but It could be different installed for sure...dh is at work so I can't try it out right now but I will check in the morning.

Do you think the como would have a mark on the side as well? Im going to look and see
'

ETA: the como doesn't have a stress mark on it anywhere...

 

[Kat_Momof3]

Honestly, though, if it was caused by that, I'd be terrified to see what would happen in a side collision...

I don't see how any seat that costs that much and is touted to be so solid and safe could have that happen just by puzzling and even with forcing something next to it and slamming the door.

crash forces are so much stronger and worse and it would worry me to think of that happening from such little force.

SK should, IMO, replace your seats, if only because we've seen them replace things so easily in the past.

 

[poohbearkrazy]

or I'm think the seat might have been a return to the store...the tags and everything weren't attached just in the seat...

Ack! This would be a huge red flag to me. It's quite possible that this seat has been in an accident and that's what caused the dents.

I can easily picture in my mind the seat being braced behind a seat during an accident and this being the result. :thumbsdown:

 

[apsupermom]

No one has replied to me either at the store or at Sk...

 

[bobandjess99]

or I'm think the seat might have been a return to the store...the tags and everything weren't attached just in the seat...

OMG, yes. I would get on whoever sold you the seat. Seriously. Some sellers are known to resell seats that have been returned. One can argue seats that are returned shouldn't be resold period, and If they didn't even LOOK at the seat and resold it to someone who thought they were getting a brand new seat, they totally shoudl be held liable. My god, what if you had got into a collision, and the seat failed catastrophically? You need to update SKJP with the info you just told us, about the seat having no tags, etc, and SERIOUSLY need to get this seller into some serious doodoo. It's one thing to sell a seat as a disclosed return, but to send out a damaged seat to someone who bought a new seat is just beyond scum. The seller needs to be held accountable for this. I would think SKJP woudl be interested in this as well, because hey..if the seat HAD failed because of the seller's sending out a returned/crashed seat(but noone knew this), that is going to make SKJP look bad, because all anyone is going to see if that a SKJP seat failed horribly...at that point, it's be hard to prove the seat had been damaged prior, youknow? The repercussions to SKJP could be catastrophic.

Also, not to put all the blame on them..this is also a really GREAT reminder about how you really need to inspect your seats when you get them. I know a while back we had someone who found some cereal under the cover of hers, which is how she knew it had to have been an undisclosed return.. ugh. i'm just angry now.

 

[apsupermom]

I'm still waiting to hear...the tech was supposed to email me directly but hasn't yet and I'm assuming they are closed today...

I guess its a good thing my ds doesn't have to ride with his dad today!

 

[My3LilPrincesses]

I never had any luck emailing SKJP and getting a response but I did call them and left a message and got a call back.

I really hope they replace your seat!

 

[steph_s]

Ack! This would be a huge red flag to me. It's quite possible that this seat has been in an accident and that's what caused the dents.

I can easily picture in my mind the seat being braced behind a seat during an accident and this being the result. :thumbsdown:

:yeahthat: That would be the only thing I can think of that would fracture a seat like this! Having seats puzzled together wouldn't cause this, having her dh slam something between the door and the seat would not cause this, this looks like a child was in the seat and it was bent backwards fracturing the seat at impact. That is around the spot my friends scenera cracked with a rf 33lb child and a 50mph impact!

I would call sk and the store you bought it at today! They obviously aren't taking your email seriously because they haven't responded yet. SK is typically really good about getting back to you.

 

[apsupermom]

I took everyone's advice and I called! I got a very apologetic Russ on the phone. He says its fine and safe because the plastic doesn't do anything to the seat in regards to safety...it just acts like a shell for the child to sit on.


He also asked me for more pictures becasue he has never seen anything like ti before either...so I;m going to take some more and send them over...

I'll let you know what happens!

 

[TechnoGranola]

I took everyone's advice and I called! I got a very apologetic Russ on the phone. He says its fine and safe because the plastic doesn't do anything to the seat in regards to safety...it just acts like a shell for the child to sit on.

WHAT???? This just makes me trust Russ less and less (if that's possible). He has ZERO idea what happened to this seat. It *could* be a returned seat that has been in an accident. So, is he saying that seats can be reused after accidents as long as only the plastic is damaged?

And how exactly does he know that it's ONLY the plastic? Did he have an engineer exam the steel frame of the seat to see if it has any stress marks? Did he ask for pics of the steel frame before he came to this conclusion that the seat is fine to use?

Personally, I WOULD not use that seat even for a second longer. I'd call the store I bought it from and discuss the lack of attached tags and the damage, and send the same info to Sunshine Kids. If either the store or SK didn't replace it, I wouldn't shop at the store again and I wouldn't purchase another SK product again.

 

[Calleiah]

Im sorry, but I think you've been given really poor advice by Russ. I personally would NOT use a seat with that kind of damage on it. The plastic in the seat is designed to absorb an impact. If it's already compromised, it a) may not work correctly next time and b) may catastrophically fail to do its job by breaking. As techs, we worry about damage that cannot be seen. This damage is obvious to me and I personally would not use it for my child, nor could I ever advise someone that it's safe to use for their children.

 

[ZephyrBlue]

:thumbsdown: :thumbsdown:

I know Russ means well. I know he thinks that Radians are pretty much as close to a magic safety bubble as you can get. They ARE awesome seats- we've seen pics of one that survived a parking garage collapse. But he has no way of knowing whether this seat is safe.

Honestly, I'd ask him to put it in writing. And then, I still wouldn't use the seat :twocents:

 

[tiggercat]

I got a very apologetic Russ on the phone. He says its fine and safe because the plastic doesn't do anything to the seat in regards to safety...it just acts like a shell for the child to sit on.

Seriously? He has NO idea what happened to this seat, there is no way he can say for sure that it is safe. I would NOT use that seat.

 

[jess71903]

:thumbsdown: :thumbsdown:

I know Russ means well. I know he thinks that Radians are pretty much as close to a magic safety bubble as you can get. They ARE awesome seats- we've seen pics of one that survived a parking garage collapse. But he has no way of knowing whether this seat is safe.

Honestly, I'd ask him to put it in writing. And then, I still wouldn't use the seat :twocents:

Hey, maybe her seat IS the one that survived the parking garage collapse. Concrete falling on it from above would cause that kind of damage to both sides, right?

 

[macbump]

Honestly, I don't see how a seat getting pushed back into it, or a tether pulling to the side, could have possibly done that

Wow those are some safe telletubbies! ;-)

LOL. Too cute!
Fio

 

[apsupermom]

Oh...Okay then! I guess maybe I should be more proactive then??

 

[mom2juliarose]

I took everyone's advice and I called! I got a very apologetic Russ on the phone. He says its fine and safe because the plastic doesn't do anything to the seat in regards to safety...it just acts like a shell for the child to sit on.


He also asked me for more pictures becasue he has never seen anything like ti before either...so I;m going to take some more and send them over...

I'll let you know what happens!

Wait so he said it was OK *before* he saw pictures??

Wow.

 

[steph_s]

I would defiantly ask for it in writing that the seat is safe to use and will not fail in the event of an accident and that your child is safe. Chances are he nor anyone else at sk can make that kind of determination and you won't get that from him and then you can start to figure out a solution to the problem.

Where did you get the seat from? Have you talked to them?

 

[strollerfreak]

Oh...Okay then! I guess maybe I should be more proactive then??

Most definitely be more proactive...if they are willing to replace stuff off their seats for "cosmetic" reasons (buckle tongs, chest clips) then they for sure should replace this seat for "cosmetic" reasons alone.

Not to mention that IT'S BROKEN.

I'd wager that it was a damaged return to diapers.com and that THEY should hold the full responsibility for re-sending out a damaged seat.

But for Russ to say what he said before even SEEING a picture of the damage just reminds me why I have about as much confidence in that company as I do in Dorel. :thumbsdown: Also reminds me why I haven't owned a SKJP product since I had issues with the pretty marketing words Russ used with me waaay back from the get go with the Radian.