Tapatalk - can't authorize user

TechnoGranola

Forum Ambassador
Since last night, everything in Tapatalk was blank. This morning it asked me to login again, I did so, and got the following error:

error.jpg


So, I'm not really logged in, but I have the option to logout now. No threads show up and it has no idea who I am.
 
ADS

sirrahn

Active member
That is very weird. Fwiw (not much I know) Tapatalk seems to be working fine for me.

Sent from my phone using Tapatalk
 

Admin

Admin - Webmaster
I will put in a support ticket. Is anyone else having this issue? If so, please indicate what device/OS and version of the Tapatalk app you are using.

The most recent reference to this error on the support forum says, "The error message you are receiving is indeed because of a call from an outdated app at the users' side."
 

TechnoGranola

Forum Ambassador
I will put in a support ticket. Is anyone else having this issue? If so, please indicate what device/OS and version of the Tapatalk app you are using.

The most recent reference to this error on the support forum says, "The error message you are receiving is indeed because of a call from an outdated app at the users' side."

And I have the most recent version of the app. All of my other forums work.

I have also tried killing Tapatalk and restarting my phone.

Posted via Mobile Device
 

Admin

Admin - Webmaster
I'll let you know as soon as I hear back from support.

If anyone else is receiving the same or other error, please let me know.
 

Admin

Admin - Webmaster
And I have the most recent version of the app. All of my other forums work.

I have also tried killing Tapatalk and restarting my phone.

Posted via Mobile Device

Support says up to 3 business days for a response.

In the mean time, do you have another device with tapatalk on it?

If so does the same thing happen?

If it does, perhaps removing/reinstalling the app is worth a try. Login related issues can also be cookie related, so clearing cookies might also be worth a shot if it works on another device.
 

thekatie

New member
I am signed in to Tapatalk & CSO. When I try to access the forums, everything is available (Safety Questions / Carseat Chat / Technical Professionals / etc), except Community Member Coffee Chat (and it's subforums).

b8aa05a8aca1e6aeb772ce93ba973fc8.jpg


ETA: I'm using the most up to date iOS and Tapatalk version on my iPhone 5S.

Sent from my iPhone using Tapatalk
 

Admin

Admin - Webmaster
Since no other changes have been made to the forum or server recently, I would guess that this is related to the updated tapatalk server plugin. I updated it a few days ago to fix the other issue with error messages related to push notifications. Hopefully they will be able to determine the issue and correct it soon.
 

Admin

Admin - Webmaster
Weird, just one of those unexplained interwebz things I guess. I'll keep the support ticket active in case they've seen a similar issue.
 

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