Kudos to Graco...great customer service!

EmmaGrace'sMom

New member
So I have an Affix booster in my Prius, I wanted something latchable and also affordable since it isn't our road trip car. I noticed over the last few months that the headrest would slide down slightly. In the last couple of weeks it's been dropping almost every day. I finally called Graco and spoke with a wonderful CS Rep, Valerie. She was super helpful and was going to send me the headrest part, since we were both convinced it wasn't completely locking. Unfortunately they didn't have the part in stock, so she refunded me my purchase price!
 
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