Stephdeputy
New member
What would you do in this situation?
I bought a Britax Frontier from Amazon and a Pioneer from Kohls, trying to decide which one I wanted. First time attempting to install the Pioneer, I pulled the recline tab and heard a snap. When I removed the seat, there was a thin (maybe 1/8" diameter) silver metal bar sitting on the car's seat underneath the Pioneer. I didn't attempt to mess with the Recline anymore, so I don't know if it works without the bar or not - it's not sliding around like I've seen photos of other Britax seats on this forum.
So, after all that, I was unable to get a good install with the Pioneer and decided to keep the Frontier. Now what do I do with the damaged seat? If I contact Britax, I'm sure they would provide a replacement piece or send me a replacement seat, but I need to get it returned to Kohls in order to get my money back. (I don't know the exact return policy, but I don't want to risk being stuck with a seat I don't need.) I certainly don't want to return it to Kohls without telling them as I'm sure they'll re-sell it. Which should I contact first - seller or manufacturer?
I bought a Britax Frontier from Amazon and a Pioneer from Kohls, trying to decide which one I wanted. First time attempting to install the Pioneer, I pulled the recline tab and heard a snap. When I removed the seat, there was a thin (maybe 1/8" diameter) silver metal bar sitting on the car's seat underneath the Pioneer. I didn't attempt to mess with the Recline anymore, so I don't know if it works without the bar or not - it's not sliding around like I've seen photos of other Britax seats on this forum.
So, after all that, I was unable to get a good install with the Pioneer and decided to keep the Frontier. Now what do I do with the damaged seat? If I contact Britax, I'm sure they would provide a replacement piece or send me a replacement seat, but I need to get it returned to Kohls in order to get my money back. (I don't know the exact return policy, but I don't want to risk being stuck with a seat I don't need.) I certainly don't want to return it to Kohls without telling them as I'm sure they'll re-sell it. Which should I contact first - seller or manufacturer?