best Diono contact

mommyfrog

Active member
My sister is having issues with her Diono seat, which were brought up in a previous thread, but is having trouble getting a response from Diono. She emailed and called, got one response at first, but nothing since. It has been a month since she first contacted them. What is the best email or phone number to get her problem resolved?
 
ADS

mommyfrog

Active member
She sent an email to that address on Friday and still no response. She was talking to a different person before. Any other ideas? She can't use his car seat right now. It's been sitting in her garage for a month while she waits for a response from Diono.
 

bella_1818

New member
She sent an email to that address on Friday and still no response. She was talking to a different person before. Any other ideas? She can't use his car seat right now. It's been sitting in her garage for a month while she waits for a response from Diono.

When Diono was Sunshine Kids, "Russ" was the person that finally replaced DS's defective seat.
 

mommyfrog

Active member
Is it the kind of issues a tech might be better able to understand than a CS rep?

Super LATCH loosening and the harness loosening, even after she tucked the adjuster strap down so her ds couldn't reach it. The harness was ending up loose between point A and point B on a regular basis. The first few times she thought maybe it was loose for some reason and she didn't notice(grandma or dad maybe), even though she doesn't loosen and tighten her harnesses every time. Then she started double checking that it was tight when she put him in, but it would still end up loose when they got where they were going. So I suggested making sure the strap was tucked down and it still happened. The super LATCH was an easy fix. She just used the seat belt instead. It annoyed her but she wasn't too upset. Now she's upset.
 

mommyfrog

Active member
It's resolved. She sent Diono a private message on Facebook and heard back within three hours. They are sending her a new seat and she'll send the old one back. :dance:
 

Car-Seat.Org Facebook Group

Forum statistics

Threads
219,389
Messages
2,200,243
Members
13,349
Latest member
Jocelyn

You must read your carseat and vehicle owner’s manual and understand any relevant state laws. These are the rules you must follow to restrain your children safely. All opinions at Car-Seat.Org are those of the individual author for informational purposes only, and do not necessarily reflect any policy or position of Carseat Media LLC. Car-Seat.Org makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. If you are unsure about information provided to you, please visit a local certified technician. Before posting or using our website you must read and agree to our TERMS.

Maxi Cosi is a proud sponsor of Car-Seat.Org!Graco is a Proud Sponsor of Car-Seat.Org!Nuna Baby is a Proud Sponsor of Car-Seat.Org!

Please  Support Car-Seat.Org  with your purchases of infant, convertible, combination and boosters seats from our premier sponsors above.
Shop travel systems, strollers and baby gear from Britax, Chicco, Clek, Combi, Evenflo, First Years, Graco, Maxi-Cosi, Nuna, Safety 1st, Diono & more! ©2001-2021 Carseat Media LLC

Top