Anyone buy a Radian in the last month?


New member
Is Diono saying that you took a risk in buying that seat at a huge discount and now you have to suck it up? On one hand, I can see why they won't warranty seats that are sold to discount retailers. On the other, it would be nice to have a working seat. Hope you get a fair resolution.


Senior Community Member
Well, Allana Pinkerton called me yesterday (I've been contacting her with regards to something else) to see what they are doing for me. She said what they WILL do (on her request) is send a call tag to pick up my seat and send it to them. The engineers will look at the seat to see if they can duplicate the problem. If they can, they will send me a new seat. If not, they will send mine back and we see what happens. All at their expense.
Allana was SUPER nice, I had a nice chat with her and hope I get to meet her in person at our conference in October (she's working on being able to come).

Should I ask to keep my cover here? I do have another Radian I can put it on if they decide to keep mine and send me a new seat.


Ambassador - CPS Technician
I probably would not, unless you expect the potential new seat to come to you naked. Although you could ask if you SHOULD remove the cover, I guess. To ask if you can keep the cover seems like "pushing it" by asking for more (potentially a free spare cover) when they're reluctant to even do a warranty replacement.

Car-Seat.Org Facebook Group

Forum statistics

Latest member

You must read your carseat and vehicle owner’s manual and understand any relevant state laws. These are the rules you must follow to restrain your children safely. All opinions at Car-Seat.Org are those of the individual author for informational purposes only, and do not necessarily reflect any policy or position of Carseat Media LLC. Car-Seat.Org makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. If you are unsure about information provided to you, please visit a local certified technician. Before posting or using our website you must read and agree to our TERMS.

Maxi Cosi is a proud sponsor of Car-Seat.Org!Graco is a Proud Sponsor of Car-Seat.Org!

Please  Support Car-Seat.Org  with your purchases of infant, convertible, combination and boosters seats from our premier sponsors above.
Shop travel systems, strollers and baby gear from Britax, Chicco, Clek, Combi, Evenflo, First Years, Graco, Maxi-Cosi, Nuna, Safety 1st, Diono & more! ©2001-2020 Carseat Media LLC