Your profile says you are from Leduc, which is near Red Deer. Is that the store you were at?Techie - do you try to encourage the non-tech staff to learn some basics? I suspect you might and that comes down to managers and what they value as important :thumbsup:
Nope, Leduc is closer to Edmonton. 5 minutes south of the International Airport. I was at the South Edmonton BRU. But thats awesome that you support your staff and have given them the tools to help parents make more educated decisions. Seriously - a supportive manager makes a HUGE difference, no matter where you work! Which store are you at? Saskatoon, Regina?Your profile says you are from Leduc, which is near Red Deer. Is that the store you were at?
Out of the three girls who are NOT techs, two are mothers of children around 1 year old. So they know a bit, but all three of them feel more comfortable with me (or the other techs) giving information to parents, so they often call us and they will stand near by and listen while we help them. Parents often come in asking to speak to a tech, as well.
With the city I live in, there aren't many retail stores to get proper car seat information, so having repeat customers is a must, and giving that proper information the first time brings them back year after year!
I have also written a two page basic 'essay' on car seats for their knowledge at the store ... I called it "Car Seat 101, or How to Sell a Car Seat With Confidence"
The harness adjuster strap is always a no no, but some manufacturers recommend against the harness. Some even tell you were to carry it (SK, Britax do). I haven't been able to pull my Nauti manual because its with the seat at dayhome (I can't remember what it says but its too big to carry by anything but the shell for me...lol!).You're not supposed to lift it by that? Thanks! It never really occurred to me, it's obvious I guess once you think about it...Thanks!
100% sure our Richmond BC BRU sells demo seats, was offered one more than once, and declined! Even though it was discounted....
I just want to clarify this lest anyone misinterpret the comment - I'm not an employee of Transport Canada, I just have regular contact with someone who works for Transport Canada.We're pretty lucky...Snowbird is a CPST trainer and works with TC and also works at BRU...but she doesn't work at the BRU I was at.
My co-workers will often call me over to help someone with carseats if I'm around. Our department has a good number of employees, and 3 are techs - myself, plus 2 who I didn't train but assisted in signing off at the end clinic. They know basics, but there is a lot of info that is gained only through experience.I guess I hoped when I went in that the expectation is higher when it comes to product knowledge. It is afterall, a baby "equipment" store. I reiterate that some people DO know their stuff and know it well. But its disappointing when you meet someone who is guiding often overwhelmed, bug eyed parents into making a very major decision. It applies to more than just carseats too. If I'm in a store and the staff member helping me knows a coworker has a greater encyclopedia to draw from, I'm never turned off if they call that person over to assist in their place. I truly appreciate it.
:yeahthat:You're not supposed to lift it by that? Thanks! It never really occurred to me, it's obvious I guess once you think about it...Thanks!
This takes care of Britax and SK for you...not sure about Maestro.Does anyone know off the top of their heads what the Britax MA Classic & RN w/ wings & Maestro rules are? The Manuals are under the seats in the car, which is outside in the cold dark rain! Does that classify me as lazy?
OK, I read my instruction manuals for my radian 80 & RA50 because I swear I've heard it was OK to carry them by the harness. SK says to carry it either by the red carry strap, plastic shell, or shoulder harness. Britax says, plastic shell or tether straps.
As for the adjuster strap, I suppose if you half grabbed the top by the shell or harness, you could carry the bottom by the strap. But call me silly...if you have the harness in hand, isn't that kind of indirectly carrying it by the adjuster strap as well since the harness is yolked to the adjuster? The whole point is to avoid damage to the adjuster mechanism from what I understand. :shrug-shoulders: I'll just avoid carrying by the harness and be gtg lol!
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