Yea, I do not work nor have I ever worked at the online liquidator, which gets its inventory from auctions/returns, nor am I in the department that sets their prices, but I am a consumer. I buy a lot of stuff online and I do make returns when the place has a generous and open return policy like Amazon. I do not lie or try to get around the return policies. Simply not worth my time, energy, which is part and parcel the reason I shop so much online to begin with. This is not even to mention the bad karma.
Admitting up front that I've never worked for an online store, I do think I'm a logical person. I think it defies logic that someone who is cost-conscious enough to spend so much time stalking deals on a site like NBD would then go ahead and return baby items, such as car seats and strollers, which frankly are cost-prohibitive to pay return shipping on your own just because you don't like the color or had some kind of buyer's remorse. It just doesn't make sense to me.
My lack of retail experience on the corporate end probably plays into my reluctance to blame the customer. This is exactly the same excuse that insurance companies use for raising premiums. I'm more inclined to chalk it up to good ole corporate greed. I'm actually pretty pro-marketplace, so I don't necessarily think that companies or retailers in this case are wrong for wanting more profits, but I'm just not so quick to buy into the party line.
That being said, I do believe they are free to set their prices but we as the consumers are free to determine whether it's worth it to us. For me, the most recent price increases are not enough to make me budge because I know that most of the items I have received have been Amazon returns. For the deeply discounted rates they had before, I jumped on these items knowing the risk of returns and the occasional unscrupulous consumer/returner. For the higher prices, I haven't been so quick to buy and take that calculated risk.
I'm not saying I won't buy again from NBD, but I'm just finding that, for me personally, the offering and pricing as of late has been not been enough for me to take the chances I once did.