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  1. #1
    Carseat Crazy
    Join Date
    Mar 2008
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    324

    Our new car seat just got delivered, but I'm very disappointed!

    We ordered the Flair My Ride 65 from Target and it came today (which I was excited about) but as I walked out to the backporch as the delivery guy dropped it off, I was shocked to see the condition that the box was in. The guy was still there and I said, "Whoa, that's completely dented up." He just chuckled and said "Yeah, sorry." and walked off. I'm really disappointed.

    What would you do? Would you use the seat or send it back? Would you complain?

    I've never ordered a car seat online before, but I've ordered lots of other things and I've *NEVER* received a damaged box. I've also never seen a car seat box damaged at the retail store.... except over the weekend when we went to Target to see if they had the Flair. They didn't have Flair, but they had 1 Bartlett. We passed because the box looked about like this one did. I assumed that one was possibly returned and that's why it was in that state. Since I passed on that one, I'm wondering if I should pass on this one too.

    Opinions would be greatly appreciated!!!!
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  3. #2
    CPS Advocate lovinwaves's Avatar
    Join Date
    Aug 2006
    Location
    Kansas City, Missouri USA
    Posts
    8,050

    Re: Our new car seat just got delivered, but I'm very disappointed!

    Looks pretty typical to me. I have seen much much worse. I personally would not return it.
    Melissa
    Peyton 10
    Camden 9
    And a new baby on the way

  4. #3
    CPS Technician keri1292's Avatar
    Join Date
    Apr 2007
    Location
    Rochester, NY
    Posts
    2,112

    Re: Our new car seat just got delivered, but I'm very disappointed!

    Especially since you saw another My Ride box in the same condition, I'd just assume that they don't use very thick boxes and they tend to warp when something is stacked on top.

    I'd use it without a thought.
    Maiya ~ 12y/80lbs ~ Jane Indy Plus ~ Hayden ~ 9y/55lbs ~ SK Monterey ~ Quinn ~ 8y/45lbs ~ RXT ~ Mitchell ~ 18m/24lbs ~ Arctic Cat MA

  5. #4
    CPST/Firefighter Judi's Avatar
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    Feb 2007
    Location
    Dallas, Oregon
    Posts
    14,314

    Re: Our new car seat just got delivered, but I'm very disappointed!

    It is fine. A lot of boxes get a little damage like that in shipping. Just by stacking a few on top of each other, they can get like that.

  6. #5
    CPS Technician An Aurora's Avatar
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    Mar 2007
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    Alaska
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    6,114

    Re: Our new car seat just got delivered, but I'm very disappointed!

    I just got a Flair as well, and our box looked almost exactly the same. Graco ships them out with like one layer of flimsy tape. I popped the top of the box back into place pretty easily, and then the cat jumped on top of it and it caved in again. I really don't think it was too abused
    Anna~ RN and expired CPST (hoping to recert soon!)

  7. #6
    Carseat Crazy
    Join Date
    Mar 2008
    Posts
    324

    Re: Our new car seat just got delivered, but I'm very disappointed!

    Thank you for the advice, I really appreciate it! This is exactly what my DH said, but I wanted to be sure it was ok to use before I go opening it up and drooling all over it!!! I know Target has a funky return policy, so if I was going to return it... I didn't want to compromise anything.

    Thank you Now I'm going to go get it out of the box and play with it

  8. #7
    Carseat Crazy xxluckychicxx's Avatar
    Join Date
    Jun 2008
    Location
    Tulsa, OK
    Posts
    687

    Re: Our new car seat just got delivered, but I'm very disappointed!

    Dude, my MyRide box was WAAAAAAAAY worse than that. Maybe Graco should do something about it.

    Sarah- mama to
    Jackson - 7 years - ProBooster
    Maiya - 5.5 years - SureRide

  9. #8
    CPS Fanatic mom2juliarose's Avatar
    Join Date
    Nov 2007
    Location
    To the left, to the left...
    Posts
    1,158

    Re: Our new car seat just got delivered, but I'm very disappointed!

    I'd inspect the seat itself for damage and go from there. I got a Radian from BabyCatalog a few months back and the corner of the box was really pushed in and damaged... I was told not to worry about it, but then upon closer inspection the plastic on the bottom corner of the seat near that corner was cracked. BabyCatalog resolved it immediately and sent me a new one.
    Anne, driving a '13 Odyssey and an '05 CRV

    DD-Julia 9/04 (5 stepping now!)
    DS1-Luca 11/10 (Graco Wayz and Graco HB Turbobooster)
    DS2- Enzo 7/15 (Chicco NextFit and Diono R100)

  10. #9
    CPS Technician An Aurora's Avatar
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    Mar 2007
    Location
    Alaska
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    6,114

    Re: Our new car seat just got delivered, but I'm very disappointed!

    Yeah, their tape-r needs to get fired, or at least schooled in the benefits of using two peices of tape instead of one
    Anna~ RN and expired CPST (hoping to recert soon!)

  11. #10
    CPST/Firefighter Judi's Avatar
    Join Date
    Feb 2007
    Location
    Dallas, Oregon
    Posts
    14,314

    Re: Our new car seat just got delivered, but I'm very disappointed!

    The Radian box, though doesn't really have a crumple zone like the myride box does.

  12. #11
    Carseat Crazy
    Join Date
    Mar 2008
    Posts
    324

    Re: Our new car seat just got delivered, but I'm very disappointed!

    I'm sooooooooooooo please with this seat! I'm very happy that I got this seat instead of the Complete Air. I saved $100, and I got a cute girly cover! My older daughter, 4 years and 4 months old weighing 35 pounds and 41-42 inches tall can still rear face in this seat! I was totally shocked to see that!!! I was worried that we wouldn't get Isabel to 3 rear facing, which is my ultimate goal... though if we reach 3 and I want to continue, I definitely will. Now I feel very confident that we'll get way past 3 with her rear facing. The top of my 4 year olds head is only at the piping where the print stops! Isabel, 15 months, 25 pounds, 32 inches, is on the 3rd slot up. Brinlee is on the 4th slot up (2nd from the top) and that slot is just at her shoulders. My 4 year 1 month old niece (33-34 pounds) would be on the same slot height as my 15 month old rear facing.

    The cover is beautiful! So girly!

  13. #12
    Carseat Crazy TheNimpsGirl's Avatar
    Join Date
    Feb 2008
    Location
    Michigan
    Posts
    292

    Re: Our new car seat just got delivered, but I'm very disappointed!

    I'm glad your happy with your seat! I put DS in one the other day at work just for fun and he didn't scream, which, if you knew him, is a big cause he screams about most everything new.

    I was also just gonna chime in and say that the return policies for on-line returns are different than the normal policies (still 90 days) but you have your reciept and as long as it didn't say no in store return, you should have been able to return it with little hassle Oh and I've seen boxes come off our trucks much much worse... really, it would scare you to see how they stack the trucks and where the seats are in relation to everything.
    Mom to Peanut(12/2008) harnessed in FR90 and Snuggle Bug(10/2013) RFing in Blvd CT & XTSL

  14. #13
    Carseat Crazy
    Join Date
    Mar 2008
    Posts
    324

    Re: Our new car seat just got delivered, but I'm very disappointed!

    I just installed it in my car (97 Pontiac Grand Prix, 2 door, seat belt install) and it was a breeze! Rock solid! I'm so happy Now I want to go somewhere... but it's so hot and my A/C went out last month

  15. #14
    CPS Technician kate4478's Avatar
    Join Date
    Mar 2006
    Location
    Louisiana
    Posts
    485

    Re: Our new car seat just got delivered, but I'm very disappointed!

    can't wait to see pics!

    Kate(CPST) - Mommy to Gage(5/18/07)
    FF in a Blaze Recaro Prosport & Cardinal Frontier 85 SICT


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