ks1978
New member
I'm not sure whether I should be happy or confused about this.. I complained back in June about the quality of my Rio cover, they finally sent a replacement cover about 2 weeks ago. THe cover was ripped. It looked like they just took it off another seat, but weren't careful about that snap you need to pry off with a butter knife. Not a huge deal, but still.. SO I sent another email and picture showing the damage and asked if they would like me to return the cover so I could get another replacement cover. DIdn't hear a word from them but today another cover came.. SO now I have three Rio covers in my posession for one carseat. I find it very odd that they didn't respond to my email. Or not so odd, considering their CS track record. SO do I contact them again about returning the damaged cover? Or do I assume they just dont want it back? THe one that arrived today has the pillow and infant insert, and the first one that came had the safestop, but not the pillows.
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