I haven't had any issues with my Nautilus (other than that I can't seem to get an answer on LATCH in booster mode, and that whole headrest-overlapping-harness issue when you first move up a set of slots, but those are minor).
But, a few months ago, one of the buckles cracked and I needed a replacement. Which they made me pay for. Fine, I bought a new harness, tossed the old one out. Oh, but the new one doesn't come with a chest clip, which you have to have to use the seat. Which they also made me pay for. Which was backordered and never sent, even though I paid for it. Then they finally FedEx'ed me one because I called again.. and it's the wrong one. And they sent me a $10 rebate that I have 60 days to use.
I think this is beyond lame. Am I overreacting? I'm mostly just venting, because I give up.
But, a few months ago, one of the buckles cracked and I needed a replacement. Which they made me pay for. Fine, I bought a new harness, tossed the old one out. Oh, but the new one doesn't come with a chest clip, which you have to have to use the seat. Which they also made me pay for. Which was backordered and never sent, even though I paid for it. Then they finally FedEx'ed me one because I called again.. and it's the wrong one. And they sent me a $10 rebate that I have 60 days to use.
I think this is beyond lame. Am I overreacting? I'm mostly just venting, because I give up.
