ZephyrBlue
New member
First, let me say that I've been a very loyal Britax buyer for the past 9+ years (we have registered 14 seats with them, and I've bought a few for friends/family members that were never registered in my name). I'm having trouble w/one of my Parkways- the headrest will NOT stay locked in place. Bought it last October, used as a spare only. Called Britax- sent them the receipt showing date of purchase is less than one year (was told that warranty was good for one year from DOM or date of purchase). Was first told by a CSR that they would replace it w/a new SG Parkway. 3 days later, I was told that they would only refund my original purchase price ($59.99) but not the original shipping amount ($13.95).
I know that I got a good deal on it, but I'm feeling like they should also be at least reimbursing me for shipping- the seat is obviously defective and now not only do I not have that booster to use, but I'm out the shipping, as well.
I've always been happy with their CS in the past, but now I'm looking to branch out even more in my child restraint purchasing. I was going to buy one of the new PWs but since we love the Monterey, I'm thinking I'll just buy another one of those. And probably a True Fit Premiere instead of a Boulevard for the new baby (already have a MA for back up that we'll just hang onto)
Thoughts? Am I being unreasonable?
I know that I got a good deal on it, but I'm feeling like they should also be at least reimbursing me for shipping- the seat is obviously defective and now not only do I not have that booster to use, but I'm out the shipping, as well.
I've always been happy with their CS in the past, but now I'm looking to branch out even more in my child restraint purchasing. I was going to buy one of the new PWs but since we love the Monterey, I'm thinking I'll just buy another one of those. And probably a True Fit Premiere instead of a Boulevard for the new baby (already have a MA for back up that we'll just hang onto)
Thoughts? Am I being unreasonable?