I was messing with my seat yesterday and noticed that it had a hole in the cover. I also noticed that the adjuster strap was starting to fray.
By the time I got home yesterday, Graco was closed.
So I called this morning and talked to a girl---missed her name. Told her what was going on, gave her the info she needed. The adjuster strap is not a replaceable part on any of their seats. So they are sending a shipping label to me. They want it back to inspect what is making the strap fray. She said neither problem should be happening since the seat is brand new.
I will also be issued a refund once they get the seat back.
Of course, we've gotten rid of the box and probably the reciept. So now I've got to find a box or 2 for it. She said I could even tape together 2 boxes for it if needed. Maybe my mom can get some boxes from her work.
Once Nicholas gets up from his nap, I'll make sure he fits in his KF still---he should.
Oh---I asked about the Barlett cover, it is Target's. Sadly she didn't have a release date for it.
Susan
By the time I got home yesterday, Graco was closed.
So I called this morning and talked to a girl---missed her name. Told her what was going on, gave her the info she needed. The adjuster strap is not a replaceable part on any of their seats. So they are sending a shipping label to me. They want it back to inspect what is making the strap fray. She said neither problem should be happening since the seat is brand new.
I will also be issued a refund once they get the seat back.
Of course, we've gotten rid of the box and probably the reciept. So now I've got to find a box or 2 for it. She said I could even tape together 2 boxes for it if needed. Maybe my mom can get some boxes from her work.
Once Nicholas gets up from his nap, I'll make sure he fits in his KF still---he should.
Oh---I asked about the Barlett cover, it is Target's. Sadly she didn't have a release date for it.
Susan