Ty ty ty ty !!!

mommy-medic · Jun 4, 2009

I just wanted to extend a huge TY to hip monkey! Not only do they donate procedes to KDM, but they also have outstanding customer service! I noticed that on their website they claim that Britax is sending them the last of the Regents in Madison (and huntington if anyone is interested). I called to see what a DOM might be for a Madison regent, and was told "Well, they are in transit to me from Britax right now, so April or May of 09?" OMG!!! :jaw:

I placed my order right then and there! (I can't wait to see what it actually is once it gets to me, but wanted to give a big kudos for such good service and the willingness to look at the DOM for me. that was the deciding factor. Too many other places just brushed me off saying "I have no way of knowing which seat will go to you"- yes you do, find the most recent DOM and......send.......it........to......me!

)

thanks for the amazing service!

scatterbunny · Jun 4, 2009

I think for many large companies, it really is true when they say they can't check the DOM for you. The seats are probably in a warehouse, possibly nowhere near the actual customer service rep you are speaking with. Hip Monkey is a pretty small company, from what I understand, so it's possible/probable the seats and the customer service rep are all in one location.

Ty ty ty ty !!!

mommy-medic

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