marjen
New member
My Signo is under the recent recall, so I called Recaro. They told me that they would send a replacement seat, and told me how to return my other one. Well, my current Signo has a DOM of 12-20-08. I get the replacement today...it has a DOM of 11-17-07!!!!!!!! I was so mad! I called Recaro, and they basically gave me the runaround. First of all, they told me that I could use this new seat for 6 years, because I complained that it was so much older. I told her that this was not the case! She said that since it was in their warehouse, it was ok. That's so scary that they're giving out this kind of information. Then she told me that they basically had no control over which seats were sent out as replacements. Ugh! She said they are going to get back with me, because I told her that this was not acceptable. I have heard that Recaro has bad customer service, and I'm finding that to be true.
Last edited: