tl01
New member
I had a problem with my True Fit shortly after I bought it. Basically, the harness seems to be fraying where it passes through the buckle tongs. IMHO the harness is too twist and the tongs don't fit it as well as they should. It seems that the tongs are a little too small and the edge of the harness folds over as it passes through the tongs. Anyway, I had reported the issue a long time ago... shortly after I got my seat (one of the first ones made) and the person who was supposed to get back to me ended up going on medical leave. Then I had called back and spoke to someone else and they never got back to me. In the meantime I had switched to a different seat and I had not used the seat in a while. I just started using it again and it occurred to me that I didn't really have a solid response the CS regarding this matter. I called today and they brought up my original claim. The CS rep spoke with a number of people and they are going to replace my seat so that can inspect it.