I had bought this safeseat1
http://www.gracobaby.com/catalog/product.aspx?modelNumber=8A00PSN&CategoryID=1
and the handle got to where it was loose, so i called them about it, they sent me a pre-paid shipping label so that i could send it back to them and they would either fix it or send me a new one if it was defective. So, they received it on the 21st of September, they found it to be defective so they sent me a new one, and i got it today. They said they couldn't guarentee the same frabic, but i thought as long as it went for a boy i really didn't care. And this is the one they sent
http://www.gracobaby.com/catalog/product.aspx?modelNumber=8A02SMB&CategoryID=1
They also sent a letter stating that they were sending the one with more features because i had such a problem(with not getting shipping label and company slow to pick it up) and was a loyal customer(all my baby stuff-car seats, swing,strollers is graco) and they hoped that my opinion of them didn't change and i continued to be a graco customer. They also sent me a pair of harness covers!!
So i got a better one than i had to begin with(WooHoo)!!! I am so happy,although hubby isn't too happy because he really liked the other one he picked out. But he is happy they replaced it with one with more padding and stuff!
http://www.gracobaby.com/catalog/product.aspx?modelNumber=8A00PSN&CategoryID=1
and the handle got to where it was loose, so i called them about it, they sent me a pre-paid shipping label so that i could send it back to them and they would either fix it or send me a new one if it was defective. So, they received it on the 21st of September, they found it to be defective so they sent me a new one, and i got it today. They said they couldn't guarentee the same frabic, but i thought as long as it went for a boy i really didn't care. And this is the one they sent
http://www.gracobaby.com/catalog/product.aspx?modelNumber=8A02SMB&CategoryID=1
They also sent a letter stating that they were sending the one with more features because i had such a problem(with not getting shipping label and company slow to pick it up) and was a loyal customer(all my baby stuff-car seats, swing,strollers is graco) and they hoped that my opinion of them didn't change and i continued to be a graco customer. They also sent me a pair of harness covers!!
So i got a better one than i had to begin with(WooHoo)!!! I am so happy,although hubby isn't too happy because he really liked the other one he picked out. But he is happy they replaced it with one with more padding and stuff!