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  1. #1
    Car-Seat.Org Ambassador bree's Avatar
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    Feb 2007
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    1,581

    Hipmonkey and Britax and New Frontier

    Just wanted to share a wonderful experience I had with the customer service at both Hipmonkey.com and Britax. I had ordered a Frontier from Hipmonkey during the February Britax sale, and when it arrived, it had some dried red sticky stuff on and around one of the screws in the back. Concerned that it may have been used, I had asked for opinions about it here.

    I emailed Hipmonkey photos of the seat and received a call from them later that day. I was assured the seat had come to them directly from Britax, but the customer service rep was concerned and told me she would contact Britax on my behalf. I received a call from Britax less than 2 days later, and the customer service rep offered to replace my seat. I was sent a label to send my old seat back, and I received my new seat today. I was so impressed with the service I received that I just thought I would share my experience with others.

    I am semi-embarrassed to admit then when the Frontier arrived today when my daughter was at pre-school, I made my 18 month old sit in the seat just to try it out (by the way, he was already too tall for the lowest harness slot that the seat came set on).

    Also, my new seat has a March 24, 2009 DOM! I don't know why I am so ridiculously giddy about having such a new date given that the seat expires in 9 years. I've seen so many new seats come out in just the past 2.5 years I've been obsessed with car seats that I can only imagine what will be out in the next few years, let alone in 2018 when this seat expires. I guess having a week-old seat is still pretty cool!
    DD (9 years old) & DS (6.5 years old)

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  3. #2
    CPS Technician Splash's Avatar
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    Apr 2006
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    Re: Hipmonkey and Britax and New Frontier

    Don't you love it when the plastic is still warm?
    I saw a MA in Target the other day with a 3-19-09 DOM. Super new for a B&M superstore.
    I'm glad you're a safe driver. I'm eating cereal and applying mascara using my rear view mirror while playing bejeweled on my iPhone. And I'm driving right behind you. 
    You're only as safe as the most dangerous driver on the road. Buckle accordingly.  

  4. #3
    CPS Fanatic AtTheSouthDam's Avatar
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    Aug 2008
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    Under there.
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    1,414

    Re: Hipmonkey and Britax and New Frontier

    When I bought my MA from target the DOM was within a week of when I bought it! I was soo happy!
    And that is great news about hipmokey and Britax. I love ordering from hipmonkey when I can, mostly because they are practically in my back yard, I get it the next day
    If I'm here tell me to get back to writing
    Writing, dreaming, homeschooling mom to Beth, 10-03, and Ciara, 6-06
    http://dreamingatthesouthdam.wordpress.com/

  5. #4
    Carseat Crazy The Bjorns's Avatar
    Join Date
    Apr 2007
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    So Calif - Orange County
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    337

    Re: Hipmonkey and Britax and New Frontier

    I'm feeling warm fuzzies, too! Awesome customer service from both Hipmonkey and Britax! And I'd be over the moon with a DOM like that.
    Diane ~ Mommy to
    D 3/16/04 backless booster
    G 8/16/07 (45.5", 63 lbs) Britax Frontier, Radian, Monterey booster

  6. #5
    Car-Seat.Org Ambassador bree's Avatar
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    Feb 2007
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    1,581

    Re: Hipmonkey and Britax and New Frontier

    I'm glad I'm not the only who appreciates new DOMs! I wish my Targets (I have a few I frequent ) had seats that were as new as the ones Splash and atsuydam saw!
    DD (9 years old) & DS (6.5 years old)

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