So disappointed!

Lys

Senior Community Member
I got my Regent today from Elite Car Seats, took it out of the box adjusted the straps, installed it in the car w/ LATCH and tether, go to put Ian in it and I notice 2 small holes in the seat fabric!!!
UGH! I have waited an entire week to get the darn thing and now I have to ship it back to them AFTER I receive a pre-paid shipping label from them- Who knows how long that will take?!?! And then wait for them to receive my damaged one back before they will send me a replacement!
UGH UGH UGH- :(
 
ADS

BABYGIRLLYNDSEY

Well-known member
I am so sorry to hear about your experience with elitecarseats.com. I ordered a Boulevard car seat, received it in two days and it was perfect. I have ordered spare marathon covers from them also and never had a problem. I hope you get it straightened out soon. :eek:
 

tjham

New member
Gee, can't you just send the cover back? That would be a lot less trouble on both sides!
 

Lys

Senior Community Member
tjham said:
Gee, can't you just send the cover back? That would be a lot less trouble on both sides!

Yeah you'd think huh? I've already waited this long for the dang thing. I called them back to ask if there was anything else I could do besides buying a new one to be shipped now and get a credit for this one when I send it back - they said no.
So, I've decided to send this one back and purchase a new one from Great Beginnngs for $25 less! :D
 

Jeanum

Admin - CPS Technician Emeritus
Staff member
Bummer about the cover. Hope the second one arrives in pristine condition and at least it will be a savings over the first one.
 

Lys

Senior Community Member
I knew I loved Britax for a reason! lol
I didn't want to go through the hassle of sending the seat back and Great Beginnings didn't have the Regent in Cougar. :(
So, I called Britax and they are sending me a replacement cover!
Yeah!
 

granolamama

New member
Lysandra, I have the same problem with the Regent in Blue Bouquet I got on Friday. Will you please check your private messages if you haven't recently? I sent you a question about it.

Thanks,
Helen
 

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